Matt Mobley

Experience

• 

  In-N-Out Burger

  May 2005 - Mar 2011

  Level 5

  Focused on sales, drive through, working fries, closing up shop and customer service

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  Apple

  Sept 2010 - Jun 2015

  Trainer

  When I first got hired with Apple, I started in sales. After 7 months I transferred to work as a Inventory Specialist. 1 year later I became a FRS which is a Certified small device technician for Apple focusing on troubleshooting, repairs and customer service of iPhones, iPads, IPods, headphones and more.Roughly 1 year later I became a Creative. A Creative is a designated teacher role at Apple. I focused on teaching one-on-one, workshops and also leading teaching for businesses that would come to our retail location. Show less

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  Amazon

  May 2016 - Sept 2018

  • Account Specialist

    Jun 2017 - Sept 2018

  • Global Site Trainer

    Dec 2016 - Jun 2017

  • Technical Customer Account Specialist

    May 2016 - Dec 2016
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  Community Health Plan of Washington

  Nov 2018 - Nov 2019

  Learning And Development Specialist

  Being in the L&D role, my daily focus goes towards Program Managing the onboarding program, Instructional Designing (using iSpring, Camtasia, Illustrator and other software) for all learning curriculum and Training all areas of the company from Quality Improvement to New Hire onboarding and even to Behavioral Health and Integrated Managed Care.

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  Kalles Group

  Nov 2019 - Sept 2024

  On assignment at Bill & Melinda Gates foundation•Managed a team (BAs & Learning Experience Designers) with consistent year-over-year growth•Implemented a blended learning approach, utilizing the ADDIE lifecycle to reach 2,286 of 2,500 staff (91%)through various training formats, including live sessions, learning campaigns, coaching, workshops, &online tutorials•Conducted needs assessments to identify knowledge gaps, collaborating with technical teams to developtraining materials and documentation that integrate technology and best practices•Designed and implemented learning campaigns on AI (Copilot and ChatGPT), cybersecurity, new hireonboarding, and security champion initiatives, enhancing staff knowledge and removing blockers. As aresult, 80% of staff reported increased confidence in using these technologies to improve their work•Created and sustained a Community of Practice with 1,650 members (66% of the company), providingglobal users with training, technology updates, just-in-time resources, & real-time support•Spearheaded a Document Management pilot project for 75 staff, executive leaders & sponsors across 5teams in 4 countries, achieving 100% satisfaction rate and launching the initiative company-wide withcomprehensive training and resources•Orchestrated a successful AI product launch event at Seattle HQ, leading 20 volunteers and managing a$15,000 budget. The event featured 8 interactive booths and received enthusiastic feedback from 80% ofSeattle-based staffOn assignment at lululemon•Created engaging visual learning assets for 3,000-5,000 staff across 250 retail stores globally, partneringwith stakeholders and SMEs to develop and refine content, and collaborated with global teams fortranslation•Designed and implemented cybersecurity learning campaigns which helped to reduce cyber risks by 15%•Developed and sustained a champion community of practice of 350 global staff Show less

  • Manager, Senior Instructional Design Consultant

    Jun 2022 - Sept 2024

  • Lead Learning Specialist/Instructional Designer

    Nov 2019 - Jun 2022
• 

  Bill & Melinda Gates Foundation

  Nov 2019 - Sept 2024

  Lead Technical Trainer / Instructional Designer / Change Management on Assignment from Kalles Group

  Part of a team that implements full ADDIE life cycle to provide technical training to all foundation staff, from Program Assistants to Executive Assistants, Directors, and above.

• 

  Lululemon

  Jul 2022 - Apr 2023

  Cyber Security Awareness Specialist
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  Stanley 1913

  Sept 2024 - now

  Technical Training & Adoption Specialist

  As a Technical Training & Adoption Specialist at Stanley 1913, deliver the successful adoption of various collaboration services like Microsoft 365, Mural, Figma, Atlassian, Slack, and beyond. My role involves creating engaging training content tailored to various user levels, promoting awareness and adoption through innovative campaigns, and conducting workshops and webinars. I also define and develop KPIs to measure the impact of our initiatives and apply the ADKAR model to implement organizational change. Additionally, I manage program logistics and continuously improve training delivery based on participant feedback. Show less