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Sifiso Malinga

Sifiso Malinga

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location of Sifiso MalingaJohannesburg Metropolitan Area

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  • Timeline

  • About me

    Digital Sales Manager (Call Centre Manager)

  • Education

    • Shaw Academy

      2021 - 2021
      Higher National Diploma Educational Leadership and Administration, General NFQ Level 5

    • I Can Help Africa

      2014 - 2015
      NQF Level 4 Genetic Management Business Administration and Management, General NQF4

      Activities and Societies: 1. Management dynamics, 2.Computers & Technology, 3.understanding the business environment, 4.Financial management, 5.Leadership & People management, 6.Marketing & Sales, 7.Improving operational performance.

    • Avis Training department

      2012 - 2013
      Certificate Operations Management and Supervision Supervisory Development Plan

      Activities and Societies: 1. Leadership skills. 2. Emotional intelligence, 3.Leading people (management roles, Labour law, Teamwork), 4.Presentation skills, 5. Performance management/Balance scorecard Coaching )

    • Birnam Business College

      2008 - 2010
      Higher National Diploma Tourism and Travel Services Management

  • Experience

    • Avis Budget Group

      Sept 2009 - Sept 2018

      Leading team of 15 call Centre agents • Weekly team meetings • Monitoring adherence of discipline in department• Handling customers queries and complaints• Motivate team members • Roster scheduling • Monitoring service levels • Leave monitoring and Applications• Client queries and Complaints• Achieve weekly and monthly target• Balance scorecard• Helping team with product knowledge • Coaching team • Training staff and new team members • Handling internship programme in the call centre • All direct reports have required documentation filed timeously.• Call Centre recruitment process is documented, updated and strictly adhered to (including EE targets).• A development discussion is had with all direct reports and individual development plans are in place. All Training scheduled as per IDPs. • Meetings are conducted with all direct reports once per month. • Redline team meeting conducted weekly, no pending action items, Redline meeting minutes uploaded on Zwakala • Performance Appraisals/Scorecards are completed monthly and is submitted on time and appropriate action is taken to correct poor performance and/or misconduct Show less

      • Call Center Supervisor

        Aug 2013 - Sept 2018

      • Call Center Supervisor

        Aug 2013 - Sept 2018

      • Reservations Agent

        Sept 2009 - Aug 2014

    • Hertz Car Rental

      Jul 2018 - Jan 2020
      Account Manager Key Account

      Set up strategic relationship and new business opportunities • Manage customer complaints professionally ensure that we do not lose customer• Identify clients with the aim to increase sales in Travel Sector • Handling clients queries • Share new business leads with Regional Sales Team • Converse and interact with people on all levels • Achieve monthly budget/target set • Manage existing clients and interact with all key players • Support existing customers with their day to day requirements of car rental • Cold calling to hunt new business • Maintain minimum required weekly calls Show less

    • Barloworld Motor Retail South Africa

      Feb 2020 - now
      Digital call center manager

  • Licenses & Certifications