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Jānis Miezītis

Jānis Miezītis

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  • Timeline

  • About me

    Incident Process Manager, Group Operations Control at Swedbank

  • Education

    • Latvijas Lauksaimniecibas Universitate

      2012 - 2014
      Master's degree Economics

      Economics, Finance, Accounting, Enterprise Finance, Marketing, Business Communication

    • Latvijas Lauksaimniecibas Universitate

      2008 - 2012
      Bachelor's degree Economics

      Accounting, Marketing, Company Management, Marketing, Business Communication, Business Etiquette

    • Universidad de Huelva

      2013 - 2014
      International Economics

      Project Management, Financial Management, Planning and Control, Visual Basic (VBA) for business administration, Audit and assurance services for corporate reporting

  • Experience

    • Swedbank

      May 2015 - now

      Responsible of tracking all unplanned interruptions, malfunctions, and quality reductions of provided IT services. Follow incident management protocols and ensure data quality of it. Responsible for monthly and quarterly incident reporting towards IT Management and Shareholders. Product Owner for Agile Team at Swedbank Group Data Warehouse in Credit Risk Area. Responsible for defining and prioritising the agile team work to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components. Responsible for effective coordination of implementation, documentation as well as change, problem and incident management of IT projects in Sweden and IT services in the Baltics, IT infrastructure and their components over the change life cycle, to ensure minimal disruption to IT services.

      • Incident Process Manager, IT Operations

        Jan 2023 - now

      • Agile Product Owner at Group Data Warehouse

        Jan 2022 - Jan 2023

      • Swedbank Group IT Change, Incident and Problem Operations Manager

        Oct 2017 - Dec 2021

      • Operations Center

        Jun 2017 - Oct 2017

      • IT Support Specialist

        May 2015 - Oct 2017

  • Licenses & Certifications

    • ITIL® Foundation

    • Certified SAFe® 5 Product Owner/Product Manager

      Scaled Agile, Inc.
      May 2022
      View certificate certificate

    • ITIL Foundation IT Service Management

      ITIL® v4
      Jun 2019