Kazeem Alimi

Experience

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  Sterling Bank Plc

  Nov 2011 - May 2012

  Industrial Trainee

  Processing and endorsement of shipping documents.Resolve customers complaints by channeling them to direct supervisor. Facilitate easy transactions for customers by helping them to make payments. Ensure the book is balance at the end of a business day. Arrangement of batches and proper filing and bagging of the batches for easy retrieval as at when needed. Advice customers on alternative channels, how they can perform transactions using the internet banking.

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  Access Bank Plc

  May 2012 - Nov 2013

  Transaction Officer

  Accept cash deposit from customers. Make withdrawals for customers from their account. Perform both local and international transfers based on instructions received from customers. Resolve customers complaints by sending mails to the team handling their transaction for quick response. Send for sequence confirmations when required. Help customers to make payments on gt collections depending on the merchant they wish to credit. Ensure the till is balance at the end of a business day. Callover of batches in other to determine errors in a transaction and cancel if need be. Regularization of posting procedures. Advice customers on alternative channels, how they can perform transactions using the app,ussd and other medium. Show less

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  First Bank of Nigeria Ltd.

  Feb 2014 - Dec 2020

  Product Manager and Account Manager

  Facilitate Money Transfers locally and internationally.Account management for all money transfer product and clients such as Western Union, MoneyGram, Ria, Transfast, WorldRemit, Sendvalue, Xpress Money etc.Helpdesk support and dispute resolution.Account Settlement and reconciliation.Physical branch monitoring.

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  OPay

  Dec 2020 - Jul 2023

  Manager Merchant Acquiring

  Effective management of Merchants.Innovation and improvement of procedures and policies.Training of Merchants.Creating a level of relationship and acting as a middleman between the company and Aggregators.Resolution of Merchant's complaints.Building businesses in new locations in the country.Making comparative advantages with other platforms and suggesting new ways to be the market leader.