Óscar Díaz Rosa

Experience

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  Amaranto company

  Jun 2012 - Jun 2013

  Técnico de operaciones de sistemas informáticos
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  ZTE Corporation

  Sept 2013 - Feb 2014

  Técnico NOC FTTH
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  Ip-label

  Feb 2014 - Apr 2019

  Presales Consultant, APM Consultant and Customer Care Manager Engineer

  Preparation and assistance in technical-economic proposalsConsultive sales and Quality presentations for businessPresentation of customizable PoCs and demos to customers and prospects (Managers, Directors and C-Level)Participation in weekly strategic meetingsCustomer training, webinar, and conferencesProfessional accompaniment, analysis, and consulting servicesPreparation of professional reports oriented to the evolution of the clientSupport team manager, work coordination, protocol stipulation and monitoring of teamworkParticipation and coordination of teams in complex audit/consultation projectsAnalysis of measures and execution of action plans for customers#QoE #APM #CustomerXperience #UserCentric #RPA #CX #PerformanceMonitoring #UserExperience #UX Show less

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  Altitude Software

  Apr 2019 - Jul 2020

  Presales Consultant | Solutions Consultant

  I help the sales force to show the added value of the Altitude Software Solutions in a consultive sale, making presentations, ad-hoc demos, and quality POCs, detecting business opportunities, customer pain points, usually for Directors and C-Level; supporting Customer Success Managers, answering RFPs, RFIs, RFQs, preparing technical-economics proposals, knowing in-depth our product and the competitors.I also participate in weekly strategic meetings and prepare and present webinars to publicize technology news and attend events to publicize our product. #AltitudeSoftware #CustomerXperience #CustomerEngagement #CustomerJourney #Omnichannel #UserCentric #CustomerExperience #ContactCenter #CX Show less

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  Telefónica

  Jul 2020 - Aug 2022

  Key Account Manager Public Sector

  I help in my day to day the Digital Transformation of clients in the Public Sector (General State Administration and other Public Administrations like Foundations, Public Entities, Political Parties...).Through Telefónica's large portfolio, we help our clients with Telecommunications solutions, Cloud, Cybersecurity, Blockchain, BigData, Workplace solutions, Physical Security, Video and much more solutions to Digitally Transform and modernize with the clear goal that they can provide better services to citizens. Show less

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  Samsung Electronics

  Aug 2022 - now

  Responsable B2B del Vertical Sector Público | Key Account Manager B2B Public Sector | KAM B2B

  Responsable en Samsung del Vertical de Administraciones Públicas en Grandes Cuentas.Ayudo al Sector Público a sacar partido a la tecnología Samsung, dar a conocer soluciones innovadoras de Puesto de Trabajo y cumplir con el Esquema Nacional de Seguridad gracias a la tecnología Knox, piedra angular que ayuda a que los dispositivos Samsung estén certificados por el Centro Criptológico Nacional (CCN-CNI)