Gulshan Soni

Experience

• 

  IDFC FIRST Bank

  May 2019 - Nov 2021

  Deputy Relationship Manager

  Offering over 2 year of experience in Profit Centre Operations, Sales of Loan on Used Cars/ Two Wheeler, Business Development and Client ServicingExperience in performing periodical inspections, pre & post disbursement documentation & compliance, evaluating credit proposals and recommending credit limit for clients while formulating recovery strategiesSkilled in Credit Administration from appraising proposals, scrutinizing documents, assessing creditworthiness of prospective customers, sanctioning & disbursal of loans with focus on reducing NPAs, Fraud Cases & DefaultersCustomer-centric professional; skills in building & maintaining healthy relationships with key accounts, promptly resolving client’s queries, leading to improved customer satisfaction, repeat & referral businessPossess excellent negotiation skills and expertise in high value-added services to customers for enhancing their customer experience and ability to relate to people at any level of business and management Show less

• 

  Better

  Jun 2021 - Mar 2022

  Analyst

  - Analyzing and scrutinizing of the customer documents .- Processing them as per the Fannie Mae guidelines and taking decisions in complicated document types.- Providing underwriting support to the core underwriters in US.

• 

  Hero FinCorp

  Mar 2022 - now

  - Product process flow monitoring- Building up Product Roadmap and process flow- Product launch Planning and Go-To-Market strategy- Database Management- BRD, FSD and coordination with tech team for timely deployment and sanity- Call Centre Management and monitoring- Driving MIS dashboards and analytical reports- Liaison with partners, alignment with the enterprise objective and strategy- Monitoring sales productivity- Business Trend insights and forecasting- Driving incentive models and cost benefit analysis for sales team- Handling of Audit related queries with 0% failure- Cross-functional coordination and communication Show less

  • Sr. Associate - Product || Cross Sell

    Jul 2024 - now

  • Associate Product - Cross Sell

    Mar 2022 - Jul 2024