Mahmoud Onsy

Experience

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  Vodafone

  Apr 2011 - Sept 2012

  Customer Service Representative

  Value Added:- Delivered exceptional service by managing a high volume of incoming calls, and providing timely and accurate responses to customer inquiries and issues.- Troubleshoot technical issues by assisting customers with the device and mobile phone programming and resolving problems effectively, improving their overall experience.- Resolved product concerns by clarifying customer complaints, identifying causes, and recommending solutions to address and resolve issues efficiently.- Educated customers by explaining product features and services clearly, helping customers understand their options and make informed decisions.- Reported feedback to management, communicating customer feedback and trends, contributing to process and product improvements.- Followed communication protocols by adhering to established scripts and communication guidelines when handling different topics, ensuring consistency in service delivery. عرض أقل

• 

  Arabtec Construction LLC

  Jul 2013 - Oct 2022

  Notable Achievements:- Successfully reduced monthly home rental expenses by 20,000 L.E through strategic negotiations and efficient resource utilization, achieving significant savings for the organization.- Implemented measures that substantially decreased transportation costs by 30,000 to 35,000 L.E per month while maintaining high-quality service standards, showcasing expertise in cost management and operational optimization.- Led three key projects with a team of 22 members, including Administrative Officers, Administrative Assistants, and Timekeepers, ensuring smooth project execution and meeting objectives within set timelines.Value Added:- Oversee the daily operations of the administrative department and supervise staff members to ensure smooth functioning and productivity.- Manage procurement and maintenance of office supplies and equipment, optimizing resource utilization for efficient workflows.- Coordinate HR processes such as new employee onboarding, attendance management, and accommodation arrangements to support a smooth integration of new team members.- Create detailed reports on Admin and HR issues, offering valuable insights for senior management decision-making.- Resolve employee-related issues promptly and sensitively, fostering a harmonious and supportive work environment.- Organize office events, meetings, and training sessions to promote team cohesion and ongoing professional development.- Maintain accurate employee records and documentation to ensure compliance with regulations and company policies.- Enforce project specifications and regulatory standards, ensuring quality assurance and compliance in all operations. عرض أقل Value Added:- Managed daily administrative operations, ensuring seamless communication and coordination across departments for efficient project execution.- Handled procurement of office supplies, equipment, and services, maintaining cost-effective and high-quality solutions.- Coordinated travel arrangements for executives and staff, optimizing schedules and expenses for business trips.- Organized company events and meetings, contributing to a cohesive work environment and team-building efforts.- Managed employee onboarding and offboarding processes, ensuring smooth transitions and maintaining accurate employee records.- Monitored and maintained office facilities, coordinating maintenance and repairs as needed for an optimal work environment.- Ensured compliance with company policies and regulatory requirements, including maintaining up-to-date documentation.- Assisted with payroll processing and timekeeping tasks, contributing to accurate and timely compensation for employees.- Supported HR functions such as performance evaluations and disciplinary actions, fostering a positive workplace culture.- Prepared reports on administrative and HR matters, providing insights for management decision-making and strategic planning. عرض أقل

  • Senior Administration Officer

    Jul 2015 - Oct 2022

  • Administration officer

    Jul 2013 - Jul 2015
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  Etisal for Advanced Industries

  Feb 2023 - Oct 2023

  Administration Section Head

  Notable Achievements:- Successfully led a team of 10 individuals, including administrative staff, receptionist, facilities supervisor, drivers, and facilities team, fostering collaboration and achieving departmental goals.- Contributed significantly to the company's attainment of the ISO certificate, demonstrating a commitment to quality management and operational excellence.- Restructured the Administrative Affairs Department, optimizing workflows and enhancing organizational efficiency.- Implemented measures that resulted in a substantial reduction of transportation costs by 60,000 L.E., showcasing skill in cost management and operational optimization.- Reduced expenses across all administrative departments, leading to cost savings and improved financial performance.- Introduced a system modification to implement two shifts instead of one, leading to increased production efficiency and output.- Spearheaded the revision of company policies and SOPs, streamlining processes and enhancing operational efficiency.Value Added:- Manage day-to-day operations of the administrative department, ensuring compliance with company policies and regulations regarding property maintenance and general services.- Develop, review, and enhance administrative systems and procedures to optimize efficiency and effectiveness in the workplace.- Supervise facilities services, maintenance activities, and office supplies, coordinating with tradespersons and ensuring proper functioning of equipment.- Oversee company services such as transportation, catering, and accommodation, maintaining high standards of quality and efficiency.- Monitor costs, negotiate contracts with external providers, manage budget preparation for the administrative department, and explore new travel options to maximize company benefits. عرض أقل

• 

  AlphaPlus

  Dec 2023 - now

  Administration Manager

  Notable Achievements:- Spearheaded a complete overhaul of all departments, instituting innovative policies and procedures that transitioned the organization to a new operational framework. This seamless integration improved efficiency across all departments.- Led the creation and implementation of pioneering policies, streamlining administrative processes, and setting new benchmarks for excellence and compliance in the field.- Introduced a robust Standard Operating Procedure (SOP) framework that revolutionized internal operations, promoting consistency and quality. This facilitated smoother workflows, enhanced communication, and contributed to elevated client satisfaction and project success.Value Added:- Oversee administrative operations, ensuring seamless coordination between project teams, suppliers, and clients to meet deadlines and maintain quality standards.- Plan and execute logistics for events and art exhibitions, handling venue selection, vendor management, budgeting, and on-site coordination to create successful and memorable experiences for attendees.- Develop and implement administrative policies and procedures tailored to the unique needs of the design and construction industry, promoting efficiency, safety, and regulatory compliance.- Manage administrative staff by delegating tasks, providing guidance, and fostering a collaborative work environment to support project teams and maintain productivity.- Coordinate with internal and external stakeholders to facilitate the procurement of materials, equipment, and services necessary for project execution, optimizing cost-effectiveness and resource allocation.- Serve as a liaison between the administrative department and other departments within the organization, providing support, resolving issues, and promoting cross-functional collaboration to achieve company objectives. عرض أقل