Arvinder C.

Experience

• 

  Wipro

  Mar 2002 - May 2004

  Engineer
• 

  VCustomer

  Jul 2004 - Apr 2005

  System Administrator

   Maintained and administered Exchange Servers, Domain Controllers, Antivirus Server, Patch Management Server, File Servers, monitored Server and Spam Filters. Delivered in-house IT training

• 

  Navisite

  Apr 2005 - Nov 2007

  Team Lead, NOC and Sr. Engineer, R&D

  Handled a team of Skilled L1 NOC engineer to resolve incidents via auto alerts. Setting up monitoring for new clients (Hosted, Co-lo, remote)Lead R&D team of ESM (using various tools like, BMC Parol, HP NNMI, Netcool, WMI, SNMP agents, etc. ) and setup new process to ensure all devices are under monitoring from day one.

• 

  IBM

  Nov 2007 - Apr 2010

  Technical Program Manager

  IT infrastructure Operation for Barclays Bank and Venture Infotech as technical Manager. Ensuring IT Infra services are running smoothly for uninterrupted application availability to end users. New Infrastructure projects to bring new technologies to organization.

• 

  Wipro

  Mar 2010 - May 2015

  Information Technology Service Delivery Manager

  Delivered IT services for critical clients like Uninor, Jubilant, Indigo, HMEL and Cairns Energy. This included delivery of IT services, like Data center services (Data Center Management), IT core infra Services (Platform, Messaging, Network and Security), Application Management, End User Management, Service Desk and Asset Management.

• 

  YES BANK

  Jun 2015 - now

   IT Service recovery for Yes Bank Critical Applications / Infrastructure technologies. Application’s Release Deployment Automation Programme: Implementing experience-centric release deploymenttransformation programme to adopt IBM Urban Code, Jenkins, SVN, GilLab. 200+ applications deployment automation and realized 20+ FTEs. CICD pipeline implementation for in house developed application for faster release time. Infrastructure Automation programme: Implemented Infrastructure provisioning by using state of art tools set – IBM Urban Code, Blueprint designer, terraform and utilizing API of various infrastructure technologies like VMware, Infoblox, Cisco ACI, firewall, MF Service Manager, etc. Reduced overall infra provisioning time from 15 days to 1 day and overall project timeline by 20-25 days. Measuring and monitoring SLA of incidents (Infrastructure and Applications) and meeting with stakeholders for creating service improvement plans. Creating business SLA for various businesses like Retail Banking, Retail Asset, Treasury, Corporate Banking. Monitoring and measurement of various biz SLA and presenting the same in Steering committee meeting Maintaining uptime of critical application / infrastructure services which get reported to RBI formonthly / Quarterly reporting. Technology SPOC for North region which included handling technical issues and proactively meeting business head to understand their priorities and channelize for faster closure. SPOC (Single Point of contact) for CIO for Branch Level Technical issues / Escalations across PAN India which involves travel to branches across PAN India and meeting business key stakeholder of region. SPOC for Core Banking Migration for North region. Show less

  • Group Executive Vice President

    Apr 2022 - now

  • Executive Vice President

    Apr 2019 - Mar 2022

  • Senior Vice President

    Jul 2016 - Mar 2019

  • Vice President

    Jun 2015 - Jun 2016