Ananya Datta

Experience

• 

  CARE Bangladesh

  Sept 2014 - now

  • Helpdesk Officer-IT

    Jun 2015 - now

  • Intern

    Sept 2014 - now
• 

  British Council

  Sept 2016 - now

  Providing support to CD IELTS, CB Aptis exams and ACCA CB OnDemand and ACCA Pearson Vue CB exams• Reporting to exams body for any kind of technological disturbance orinterruption/incidents• Ensuring deliverable environment for CB Exams and preparing CBvenue within timeline in compliant manner.• Setting for new CD IELTS Venue• Implement and rollout VCS Flexi project• Rolling out Aptis at home project• Conducting number of new CB based exams due to pandemicsituation• Successfully moving IELTS registration portal from ORS1 to ORS2• Keeping professional and compliant relationship with all internal andexternal customers/vendors• Preparing and implementing new data recording manual for IELTSSpeaking records• Working on different projects regarding Computer Delivered Exams a• Working with new automated process of various exam portals• Providing training to customer service team, exam venue staffs andinternal colleagues on different computer delivered methods andservices including preparing and sharing training materials Show less • Manage and control the Site IT infrastructure. Working on Microsoft Server 2016 with applications (AD, DNS, SCCM, DHCP, Hyper-V, Cloud storage, Data Store, Azure, Firewall etc.)• Working on both MPLS and P2P network organogram, maintain routers, switches, modem, ONU devices with collaboration with Vodafone and local ISP providers.• Maintain and provide user support both on GTI and Non-GTI network (both LAN and Wi-Fi) within policy.• Provide support to IT users on standard software and hardware• Manage support call logs, provide technical resolution within agreed SLA along with Global Service Desk, maintain ticket logs and provide support under the SLA and follow up on escalated issues to meet operational requirements.• Working with Software Asset Management (SAM) team to ensure all licensed software and report on any unauthorized software, spot check every quarter on all PCs to ensure that legal software is being used and report non-compliance to ITM• Working Hardware Asset Management (HAM) team by controlling and updating all IT hardware inventory for Bangladesh Sites, quarterly review on physical verification of IT inventory.• Working with global IGRM team to ensure user data compliance, maintaining housekeeping of data, ensuring policy maintenance for data authorization and storing.• Manage the development and maintenance of documentation for local IT policies, procedures, technical reports and other related documentation associate with IT tasks• Ensure network security through appropriate controls and policies, deployment of systems (computers,servers,VF,HF,PABX,cabling,modems,printers,UPS,power systems etc)• Support the Global IS processes and projects. • Preparing, executing and providing support on massive projects like server migration, Windows 10 migration and O365 Rollout project across the country• Facilitate training on Windows 10 and O365 user interface• Preparing and monitoring IT budget and arrange PR and GR using SAP Show less Technical support• Maintain site IT infrastructure including Microsoft server 2016,networking equipment, IT based exam environment.• Provide support to IT users on standard software and hardware (front office accessed by customers/students and back office accessed by staff), assist infrastructure and application communication channels internally.• Design and maintain application methodologies(servers,AD,DNS,DHCP,switch,cloud storage,network,data stores,firewall,access control etc.)• Provide orientation to new users on organization IT recourse uses.• Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.• Provide mobility access/configuration support with O365 on user's mobile devices (smart phones-IOS and android)• Ensure updated records of servers, workstations, printers/scanners, computer names, staff accounts and locations.• Spot check every quarter on all PCs to ensure that legal software is being used and copyright laws are being maintained and report non-compliance to ITM.Admin/Resource Tasks• To ensure effective and efficient management of transport booking and make the necessary arrangements and communicate to customers on time.• Finding new vendor for AC maintenance, official car servicing, fuel collection• Doing all monthly PO,GR for monthly bills, transport bills, stationeries bills and other admin PO• Maintain security guards and arrange security for any kind of movement• Manage CCTV camera• Maintain physical inventory, arrange auction timely• Manage official car and instruct drivers accordingly to transport plan• Maintain Office entrance access control• Maintain Cash distribution through petty cashprepare monthly petty cash report through SAP• Doing all kind of procurement exercises including prepare and monitor budget using SAP• Manage and provide logistics support for any event. Show less

  • Technical Support Officer

    Nov 2019 - now

  • Information Technology Officer

    Apr 2019 - Nov 2019

  • IT & Resource Officer

    Sept 2016 - Mar 2019