Nitin Trikha

Experience

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  Convergys

  Aug 2001 - Sept 2002

  Customer Service Representative

  Job responsibilities included trouble shooting and assisting International customers (U.S). Was responsible for providing front line technical support to all new customers during installation and registration procedures of software implementation. Duties also included keeping accurate notes on system information and staying current of pertinent technical issues. Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity.

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  University of Bedfordshire

  Sept 2003 - Sept 2004

  Student Advisor

  Providing administrative assistance to “International Student Support Office¨ at University of Luton. Assisting university students with issue like opening bank account, National Insurance number, accommodation/finance issues, Visa reissue, answering phone calls. Have good level of PC literacy with excellent typing speed.

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  Reliance Life Insurance Limited

  Jan 2006 - Jan 2008

  Branch Manager

  •Handling a team of 10 Sales Manager•Training, Motivating Sales Managers as well as Financial Advisors•Working as the profit center head.•Reporting to the Regional Manager

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  MetLife

  Aug 2008 - Sept 2010

  Agency Manager

  •Recruitment, Training & Development of Sales Managers. (SM)•Plan and achieve Branch business target in the area of number of Agent, productivity, persistency of business.•Devise and Implement sales strategy in consultation with HO.•Drive local sales promotion effort.•Promote a customer centric culture among both SM & Advisors•Develop a system of surveillance and intelligence gathering from competitors.•Ensure that the Branch is a profit center for the company.

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  IDP Education Pty Ltd

  Sept 2010 - Jan 2012

  Area Manager - Delhi / NCR

  • Manage business to key performance metrics (i.e. sales, student retention, academic excellence and expense management across branches in Delhi /NCR• Pursue and develop new business opportunities and creating sustainable programs to counter competitive activity.• Delivering presentations for prospective and enrolled students.• Building alternate pipeline with institutions and schools to increase brand visibility and brand recognition through grassroot marketing and consumer focused presentations.• Deliver customer service.• Counselling students and assisting them with the process through an application cycle • Event management for projects that were focused on Education fairs Show less

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  Federation University Australia

  Jan 2012 - now

  Regional Manager (South Asia)

  • Relationship and Stakeholder Management - Internal and External partners • Collaborating with various government stakeholders that are linked within our line of work and building on these resources.• Expanding channel management through integrated multi-channel marketing and sales campaigns across responsible source markets. • Responsible for development and implementation of strategic recruitment activities• Coaching sales and marketing teams and supporting the portfolio of partnership initiatives and engagement across South Asia• Working on social media plans for the market, to be developed & maintained Show less