David Gough

Experience

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  T-Mobile

  Feb 1999 - Jul 2010

  Service Manager

  Service Manager for Customer Care Billing and Payments, BACSTEL-IP. Responsible for managing the delivery of service and dealing with Customer Care Billing and Payments incidents, problems and third party supplier Amdocs, also the BACSTEL-IP service and third party supplier Accountis.

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  Vocalink

  Nov 2010 - Sept 2017

  Service Transition Manager / Service Design

  Service Transition Manager, Service Transition provide governance of new and changed services for VocaLink payment services, i.e. BACS, FPS and Paym/MPPService Design provide solutions for new projects and propositions at VocaLink.

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  Santander

  Jan 2018 - Dec 2018

  Service Transition Manager

  Service Transition Manager in the Implementation department of Santander Technology UK. Working on multiple projects (Prince 2, Agile & Waterfall), ensuring appropriate processes and governance are followed, ensuring the correct teams are engaged to facilitate a smooth transition into the live environment. I ensure any risks are mitigated and / or accepted by the Service team and other stakeholders.

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  Thames Water

  Mar 2019 - Dec 2023

  Service Transition Manager

  Working on multiple projects, using Waterfall, Agile and DevOps delivery methods, ensuring appropriate processes and governance are followed. Liaising and engaging with the teams and Architects to facilitate a smooth transition into the live environment. I ensure any risks are mitigated and / or accepted by the Service team and other stakeholders.