Riana Korb

Experience

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  DigiCore Fleet Management

  Jun 2000 - Dec 2002

  Personal Assistant

  Executive PA duties including: Screening of telephone calls, dealing with enquiries and requests and handling them when appropriate, typing letters, memo’s, minutes and general documentation, organising and maintaining diaries and making appointments, dealing with incoming email, faxes and postProducing documents, briefing papers and reports and assist with presentationsOrganising and attending meetings and ensuring management is well prepared for meetingsLiaising with clients, suppliers and other staffCarrying out research as per request and presenting feedback to managementStanding in for management and making decisions and delegating work in his/her absenceDevising and maintaining office systems to deal efficiently with paper flowBuying and controlling of stationary as well as office equipmentCompleting of requisitions and ordersKeeping personnel records, completing of contracts, requests to employ and requests to recruit and letter of appointments.Organising functions, catering, invitations (office, general, yearend and board meetings)Organising travel and accommodation (National and International) – Company credit card and work according to budgetArrange conferences, teambuilding, etc.Organising of Board meetings and all documentation needed Show less

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  DigiCore Fleet Management (C-Track SA)

  Jun 2002 - Dec 2008

  Account Manager

  Main focus of this position was to look at all aspects of client needs and the managing of client relationship coordinatorsVisit clients on a regular basis building high level relationships, compile reports and all correspondence necessary for meetings. Represent the business at a high level – demonstrating competence and confidenceDeveloped and sustain lasting relationships with clients on Executive Management level with existing as well as potential customers by client visits, entertainment, functions and ensuring customer needs are adhered to Follow-up on all outstanding requests and services for client and give feedback when necessaryInvestigating client’s outstanding accounts and related account queries and set-up meetings to assist with sorting out problems and payment. Overseeing credits and invoicing.Identifying customer needs, discuss solution and then hand over to Sales Representative to do the saleAssist with problem solving and providing proactive solutions Liaise with service providers (Vodacom/Nashua) and assist in signing up contractsDesign, compile and print invitations and labels for functions and arrange give-aways.Event coordinating of functions (liaise with event suppliers), golf days, promotions, competitions, launches of products and road-shows and entertaining of clients during these social events, yearend functions, all aspects of Event management.Identifying and implementing marketing functions with Marketing DivisionSupply clients with information and brochures on all new developments as well as keeping clients abreast of new products ensuring needs are addressed and potential sales are made and closed ultimately by senior sales executivesCompile reports to give feedback weekly on client issuesRefer to CV for further experience. Show less

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  Metrofile

  Jun 2009 - Apr 2016

  Customer Service Consultant

  Visit clients on a regular basis (Admin & Top Management) to build and maintain relationships within current client portfolio ensuring further and regular business and Customer Satisfaction. Identify potential growth and business opportunities and ensure that the appropriate action is takenObtain sufficient knowledge of all products and pricingComplete all office administration efficiently (quotations, contracts and supporting documents)Liaise with all parties to ensure a smooth and successful service to the clientProvide clients with efficient general support with regards to accounts, invoicing, servicing, problem solving and any after sales service the client might require.Responsible for the update and handling of own client portfolio and client databaseResponsible for educating existing clients on our entire product portfolio and advise the service which is best for their businessSecure and renew clients contracts on an annual basisTraining clients on our servicesMeet quarterly KPI’sGive feedback to higher management in form of weekly reports, meetings and execution standards.First line of contact for selected client baseEnsure maximum client satisfactionTimely and accurately handle customer queries and complaintsNegotiate pricing with clients and close sale on agreed priceEnsure that clients receive products on time and in good condition.Feedback on a regular basis to clients regarding their account and status Show less

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  FleetCam (Pty) Ltd

  May 2016 - now

  Account Executive

  Attend to all Customer related queries and complaints, to ensure maximum client satisfaction.Liaise with all parties to ensure a smooth and successful service to clientsVisit clients on a regular basis to ensure Customer satisfaction and retaining of current business.Attend to all Admin duties, Contracts, SLA’s, NDA’s, updating and keeping of client records and information.Liaise with all Distributors and Resellers to ensure product line is in place

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  Iron Mountain

  Jan 2018 - now

  Customer Service Consultant