Anne Arnold

Experience

• 

  McVities

  Sept 1990 - Feb 2007

  Product Line Manager

  Maintaining smooth running of wrapping machines, quality of product, production figures and smooth running of the shift

• 

  Conduit

  Jan 2001 - Feb 2007

  Team Manager

  Customer Service RepresentativeQuality Supervisor/Team Leader Directory Enquiries agent on company set up.Superviser of internal quality team. Responsibilities include call listening, collation of scores, feeding back to managers, arranging coaching and development of agents. Applied for and was successful in obtaining a Team Manager position and managed the all round performance of 15 agents.Duties included working with the Resource team, managing day to day attendance and schedule adherance, managing real time working, coaching and development of under performing agents.Quality feedback and carrying out any required actions. Show less

• 

  Zurich Insurance Company Ltd

  Feb 2007 - Jun 2016

  The role engages all aspects of insurance.Joined the company as an trainee underwriter on the Tier One Optimise Broker Team. Obtained level Two underwriting authority within 6 months. Level Two removed 2011 due to company restructuring of authority levels. Level 2 now held by referral teams only not Sales and Service.Buddy associate for Northern Counties Brokers – working on a good rapport based point of contact for the broker. Regularity Requirement Exam passed at 92%. Financial Crime Exam passed at 100%. Agent Learning Loop passed at 81.82%. Quality mark to date 95%. ICP checks 75%.USF union rep since 2010 Show less

  • Team Manager

    Apr 2013 - Jun 2016

  • Sales and Service Consultant

    Feb 2007 - Apr 2013
• 

  Sky

  Jul 2016 - now

  Leading a team of crazy people with an awesome sense of humour and amazing banter. Loving the change.

  • CEL

    Jul 2016 - now

  • Customer Service Manager

    Jul 2016 - now
• 

  Care In the Vale

  Mar 2024 - now

  Social Care Worker