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Daryl Baker

Daryl Baker

Consultant

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location of Daryl BakerGreater Chicago Area

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  • Timeline

  • About me

    Director of Software Solutions

  • Education

    • Saint Bede Academy

      1999 - 2003

    • Northern Illinois University - College of Business

      2006 - 2008
      Bachelor of Science (BS) Operation Management and Informations Systems

      Activities and Societies: President of APICS Student Chapter Degree included Supply Chain, Logistics and the Information Systems used to solve problems and increase production through Performance Management

    • University of St. Francis

      2014 - 2017
      Master of Business Administration - MBA Business Administration, Management and Operations

  • Experience

    • BrightStar Partners

      Jun 2008 - Jul 2009
      Consultant

      In this role as a consultant I used Cognos Enterprise Planning to drive growth and improve business performance for clients. I worked closely with clients to help them improve their overall reporting capabilities for their business intelligence initiatives.

    • BSP Software LLC

      Dec 2009 - Nov 2012
      Quality Control Analyst

      In this role I managed, planned and implemented test cycles for multiple software products on a quarterly release cycle. I was responsible for product documentation and updating our website with product and customer information. In addition to these duties I lead a Customer Advisory Board with strategic customers. The outcome of these meetings has been used to better position our software offerings in the market place.

    • Avnet BSP Software

      Apr 2014 - Feb 2015

      In this role I managed a team dedicated to customer success which includes customer support, quality assurance and software licensing needs. To promote visibility and organize operations I implemented a series of systems for tracking work items from inception to delivery. This combination of systems includes a ticket management system, a quality control platform and a Kanban process for tracking movement. With this approach I have been able to increase our overall throughput and ensure that customers are receiving the best experience possible. Show less

      • Customer Support & QA Manager

        Nov 2012 - Feb 2015

      • Interim Global Channel Manager

        Apr 2014 - Sept 2014

    • Tech Data

      Feb 2015 - Oct 2019

      I continue to manage support and QA with a more focused role on account relationships and revenue growth through new and existing customers. Provide support for the sales team, build strong business relationships, and establish lines of communications with staff, clients, and partners. Responsible for providing team members with help in closing sales, as well as with various projects and initiatives. Acts as a primary point of contact and serves as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries relating to products and/or services via phone and email. Facilitates customer relationships with Support and provides advice and assistance to internal employees on diverse customer situations. Show less

      • Mgr. Regional Delivery

        Nov 2017 - Oct 2019

      • Senior Account Relationship Rep.

        Feb 2015 - Nov 2017

    • TD SYNNEX

      Oct 2019 - Jun 2023
      Sr. Mgr. Analytics & IoT (BSP Software)

      Taking on the responsibility for the entire BSP Software organization of sales and software development in order to advance the strategy and vision of our BSP team. Focused on growing the bottom line and increasing revenue through both direct sales and partner relationships. Continuing to support and facilitate an incredible development team, building great products!

    • Micro Strategies Inc.

      Jun 2023 - now
      Director of Software Solutions (BSP Software)

  • Licenses & Certifications