Greg Ruhland

Experience

• 

  Indiana University Bloomington

  Jan 2006 - Jan 2008

  Graduate Assistant

  Teaching and administrative assistant for SPEA Office of Career Services’ career development course. Developed relationships with volunteers to participate in career development events. Prepared and planned career-related events for students.Key Achievements:• Directed 25 alumni to administer mock interviews to 240+ undergraduates each semester• Coordinated 4-8 student and faculty panelists each semester

• 

  Minnesota Department of Public Safety - DPS

  Apr 2009 - Aug 2010

  Web Coordinator - Driver and Vehicle Services

  Coordinated a plan to educate and inform staff, business partners, and citizens of Driver and Vehicle Services division activities via its website. Key Achievements:• Assisted with website content redesign and migration from Dreamweaver to a SharePoint-based content management system• Established guidelines for division forms; monitored revisions and usability • Edited official bi-weekly management-staff bulletin and bi-monthly business partner bulletin, quarterly division goals update, and annual legislative bulletin • Developed DVS Employee Handbook Show less

• 

  State of Minnesota

  Aug 2010 - May 2013

  Analyst - Management Resources

  Developed and implemented an information and education plan for MnDNR's Management Resources/Operations Services division, which provides back-office shared services to the department such as finance, human resources and planning. Key Achievements:• SharePoint site administrator; Intranet site administrator• Served as Project Lead to develop policies and process for department-wide employeesuggestion box. Used Microsoft Project to develop and track project objectives, benchmarksand resources, in turn improving service delivery and accountability• Co-chaired cross-functional team and managed two vendor contracts to generate findings,recommendations and actions fostering a healthier workplace culture• Assessed Shared Services business processes using Microsoft Visio. Generated process mapsand flowcharts to illustrate existing business workflow and desired efficiencies• Surveyed staff and internal customers for program evaluation purposes• Produced monthly status reports of program service levels to set division stakeholderexpectations and recommend strategies for improvement• Generated monthly scorecards in Microsoft Excel to monitor and evaluate program performance. Scorecards summarized program strengths, weaknesses, opportunities andthreats, performance measure trends, and management issues to be addressed• Collected and defined business, technical requirements for new division initiatives• Coordinated talking points and two-way communications with senior management, linemanagement, supervisors and staff regarding service level agreements, including the division's IT portfolio of projects with MN.IT Services agency• Prepared fact sheets and briefings for shared services such as facilities, fleet, safety, information technology and materials management• Facilitated Voice of the Customer focus groups and presentations to communicate opportunities for problem resolution with other divisions Show less

• 

  Minnesota Department of Transportation

  May 2013 - Apr 2018

  Oversaw strategic development and maintained current, relevant content across internal and external MnDOT websites. Met regularly with Communication Office customers and assigned clientele to review site needs. Provided direction, advice and assistance that aligns with agency mission, strategic directions and initiatives. Key Achievements:• Provided direct user support by applying department standards toward the tactful resolution of web issues• Monitored development, planning and implementation of new or revised websites to bestmeet communication goals• Coordinated access rights for file sharing and FTP servers with statewide MN.IT Services agency• Monitored page usage via Google Analytics• Assisted in troubleshooting application and server technical issues, when necessary• Conducted user acceptance testing with online card-sort tool• Trained users by designing intranet documentation such as quick reference guides andpresentations (online and in person) to 25-member web stakeholders group• Managed day-to-day activities of GovDelivery and Constant Contact email subscription lists;produced daily email updates• Ensured that websites meet Americans with Disabilities Act, WCAG 2.0 and Section 508 compliance• Designed supplementary training content for Lync videoconference cutover project• Researched latest web trends to stay current on standard technology and practices Show less Managed website and external and internal communication activities of MnDOT's Office of Freight & Commercial Vehicle Operations.Key Achievements:• Managed content for a series of products-and-services websites related to freight, rail, waterways and commercial vehicle operations. Ensured site compliance with WCAG 2.0 accessibility and Executive Order 14-07 plain language standards• Prepared images, maps and other content using Dreamweaver, Photoshop, Illustrator, Acrobat Pro, InDesign and Fireworks• Coordinated social media posts and targeted email subscription campaigns to provide accurate, timely information about office activities • Designed one pagers, fact sheets, slide decks and other routine information products for management presentations Show less

  • Web Content Strategist

    Oct 2014 - Apr 2018

  • Web Content Management - Freight & Commercial Vehicle Operations

    May 2013 - Oct 2014
• 

  Minnesota IT Services

  May 2018 - now

  • QA Lead on $1.3M agile development project to build Aircraft Registration system in Salesforce. Defined test entrance and exit criteria, identified and triaged defects, and managed regression tests. Participated in sprint planning, technical breakout sessions, and solution/design reviews against business requirements on Agile scrum team.• QA Lead on $250K+ Enterprise project to migrate IT Service Management client to BMC Helix. Monitored, resolved and communicated various functional and data issues with enterprise partners in a cohesive, clear and timely manner. Led application testing efforts, including user acceptance testing. • Created, executed test scripts for application continuity program known as Preservation. Managed progress of each application's test activities against test plan and schedule. Conducted risk analysis during pre-deployment and release.• Created, executed automated test script automation using open source (IDE Selenium-based) Katalon tool.• Analyzed and reported test status and progress using MS Teams, Excel, SharePoint, and Broadcom Rally tool with stakeholders at all levels.• Created and chaired new Quality Assurance Community of Practice within MNIT Transportation project management office.• CSQA: Certified Software Quality Analyst (expires Feb. 2027) Show less

  • Lead Quality Analyst

    Sept 2022 - now

  • Quality Analyst

    May 2018 - Sept 2022