Christopher Watson

Experience

• 

  McDonald's Corporation

  Oct 2010 - Oct 2012

  Barista

  Everything from running out orders, operating the registers, cooking/brewing, washing the dishes, washing the windows and washing the toilets. Jack of all trades supporting the store wherever it needed me.

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  WorkVentures

  Apr 2013 - Apr 2014

  I.T. Helpdesk Analyst

  Selling and supporting refurbished computers to Aged Pensioners, Disability Pensioners, Single parent Payment holder and the Chronically Unemployed, along with all other government benefit holders.

• 

  CSR Limited

  May 2014 - Jun 2014

  I.T Helpdesk Analyst

  Supporting thousands of internal clients. Being the first point of contact for every problem, from everyday level-1 requests to business-critical disaster recovery efforts.

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  O'Brien Glass Industries

  Aug 2014 - Dec 2014

  Junior Network Administrator

  Maintaining business critical infrastructure, implementing hardware and software rollouts, network monitoring and escalated user assistance.

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  Applaud-IT

  Jan 2015 - Apr 2015

  I.T. Helpdesk Analyst

  First and second level support of local and international business partners and clients. Ensuring quality of service and incident closure for medium to large business'. Providing technical support for a range of clients from the automotive to medical and technology sectors.

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  Lift Shop

  Jun 2015 - Oct 2015

  I.T. Administrator

  Supporting multiple offices and showrooms in addition to a large, highly mobile remote workforce. Founding their I.T. Department and the first in-house I.T employee. The role was exceedingly varied, encompassing everything required to build an I.T department from the ground up.

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  JAX Tyres

  Jan 2016 - Feb 2020

  Supporting over 80 high traffic stores nationwide. High volume ticket resolution, exceeding previous SLA standards, management of fleet and business critical infrastructure projects. Ensuring minimal impact to stores trading ability and mitigating effects of disaster recovery. Managing support team and all associated people and technological duties. Supporting over 80 high traffic stores nationwide. High volume ticket resolution, exceeding previous SLA standards, management of fleet and business critical infrastructure projects. Ensuring minimal impact to stores trading ability and mitigating effects of disaster recovery. Managing support team and all associated people and technological duties.

  • I.T. Support Lead

    Jul 2016 - Feb 2020

  • I.T. Support Agent

    Jan 2016 - Jul 2016
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  Geo

  Mar 2020 - May 2023

  Geo Workforce Solutions is a multinational SaaS platform offering a variety of software solutions. Primarily B2B job and workforce management platforms. Entering to rebuild a collapsed service desk, the role required the hands-on management of multiple teams located across the globe. Successfully transformed the department from a churn rate in the hundreds per month and single-digit customer satisfaction scores to a handful of churn per year and satisfaction in the high 90% Geo Workforce Solutions is a multinational SaaS platform offering a variety of software solutions. Primarily B2B job and workforce management platforms. Entering to rebuild a collapsed service desk, the role required the hands-on management of multiple teams located across the globe. Successfully transformed the department from a churn rate in the hundreds per month and single-digit customer satisfaction scores to a handful of churn per year and satisfaction in the high 90%

  • Head of Support

    Aug 2020 - May 2023

  • Support Lead

    Mar 2020 - Aug 2020
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  LMG

  Sept 2023 - Dec 2023

  Head of Broker Tech Support

  LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 65 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.I came on as the Head of Broker Tech Support during a period of intense change within the business. Managing multiple teams worldwide, designing and implementing KPI’s, vetting and setting processes, staff, and technologies. Show less

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  YOUR IT DESK PTY LTD

  Mar 2024 - now

  Head of Professional Services

  Your I.T. Desk is a trusted MSP handling full service I.T. systems for the Australian medical sector. Trusted by doctors, surgeons and medical clinics alike, Your I.T. Desk has been providing outstanding service for over 30 years.As the Head of Professional Services, my responsibilities include the design, requisition and installation of enterprise-grade virtualisation servers, managed network equipment, and full I.T. environment. Leading numerous direct reports across all hours of the day, frequent after hours migrations and the building of a full knowledgebase solution, my role ensures minimal impact to mission critical infrastructure and customers ability to trade.Working in a highly secure industry, the role comes with a focus on cybersecurity and governance, including Essential 8 compliance for large and enterprise level organisations. Show less