Joyce Sunmoye

Experience

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  Guaranty Trust

  Jan 2009 - Jan 2010

  Unit Attachment (Card services)

  • Updating Customers Request Database• Profiling Master Cards• Packaging and sending out cards to branches• Customer Service

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  XPlug Technologies Limited

  Mar 2011 - Jun 2012

  Business Development Officer/Technical Writer

  Improved the capabilities of sales team; wrote exceptional brochures and user guide documents.• Elaborate business plans – prepare plans of action and other management documentation. • Manage customer accounts, market and sell products.• Test software and write manuals.

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  National Youth Service Corps

  Jul 2012 - Jun 2013

  Surulere Local Government
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  XPlug Technologies Limited

  Jan 2014 - Feb 2014

  Business Development Officer/Technical Writer

  Improved the capabilities of sales team; wrote exceptional brochures and user guide documents.• Elaborate business plans – prepare plans of action and other management documentation. • Manage customer accounts, market and sell products.• Test software and write manuals.

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  Etisalat

  Mar 2014 - Oct 2014

  Customer Service Representative

  Supported the sales team by deploying effective cross-selling skills• Received 97% satisfaction rating from customers after completed phone calls.• Provide customers information in response to inquiries about products and services.• Kept records of customer interactions, processed customer accounts and filed documents.• Collaborated with team to quickly resolve customer complaints with appropriate action.

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  GREYSTONE PARTNERS LIMITED

  Nov 2014 - Aug 2017

  Customer Care Specialist

  Developed and improved the capabilities of customer service team over the course of two years.• Contribute customer service information and recommendations to strategic plans and reviews.• Prepare and complete action plans, implement quality and customer service standards.• Resolve problems, identify trends, determine system improvements and implement change.• Develop Customer service process documents and train employees on productivity.

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  SGS Ltd(Training and Consulting)

  Sept 2017 - Nov 2021

  Production Director / Community Manager

  • Manage production staff and ensure they are trained on new technology and industry standards.• Create a schedule for production, including deadlines for tasks such as scriptwriting, casting, set building, etc.• Assign tasks to production staff based on their skillsets, knowledge of the industry, and experience with similar projects in the past.• Ensure that every production meets scheduling and budgetary requirements.• Oversee the quality of the final product by reviewing screen tests, listening to soundtracks, and attending editing sessions to ensure that the production meets industry standards.• Organize / coordinate radio interviews, photo/video shoots. • Write scripts for interviews and handle live streaming sessions.• Design graphics, edit videos, manage social media platforms, develop and update web content. Show less

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  Savvy Instant Offices

  Nov 2021 - Dec 2022

  Events / Centre Manager

  My responsibility is Events and Centre management.Managing the day to day operations within the facility including providing first class customer service; fostering community engagement within the facility through organizing events, networking, partnerships and collaboration.

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  Economic Growth and Development Center (EGDC)

  Jan 2023 - Mar 2024

  Director General / Coordinator Human Capital Africa Forum (HCAF)

  • Develop and execute programs that support organization's objectives.• Provide strategic advice to management.• Prepare and implement comprehensive business plans.• Plan cost-effective operations and market development activities.• Establish company policies and legal guidelines. • Build long term, trusting relationships with shareholders, business partners and authorities.• Supervise operations, provide guidance / motivation to drive maximum performance.• Organize the Human Capital Africa Forum(HCAF) events. • Develop and promote the products and services of HCAF. Show less

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  ElanPro Consulting Limited

  May 2023 - now

  Business Transformation Consultant

  • Responsible for talent recruitment, building business structure and ensuring quality to clients.• Setting performance and organizational goals• Assessing the organization’s current capabilities in terms of human resource competence and other resources.• Designing initiatives for complete business transformation• Executing and sustaining initiatives and changes achieved• Realizing benefits, optimized performance and return on investment (ROI).

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  Beejeomatics Global Limited

  Jul 2024 - now

  Head of Administration

  • Organizing the workplace so that the workflow is streamlined.• Developing and promoting policies that ensure positive interaction between administrative staff and other personnel.• Hiring and training staff.• Delegating tasks to administrative staff and monitoring daily operation.• Acting as a liaison between the employees and upper management.• Making changes to increase efficiency in the workplace.• Generating annual workflow finances