Cody Jacobson

Experience

• 

  Bagel Factory of Fort Myers

  May 2011 - Aug 2012

  Line Cook / Cashier

  Money handling.Food preparation.Cleaning duties.Customer service.

• 

  Florida Gulf Coast University

  Apr 2013 - Oct 2020

  Management of all Library part-time employees in student-focused helpdesk; Administration of all FGCU labs and classrooms, Library servers, and licensed software.• Managed hiring, scheduling and training of part-time department employees.• Oversaw management and operation of all campus lab and classroom computers. • Managed deployment, inventory, and patching of Library servers and self-hosted applications.• Imaging and deployment of hundreds of lab, classroom, and employee Windows machines. • Implemented campus-wide printer deployment and management. • Renewed and implemented licensing for existing and new software for student use campus-wide. Show less Functioned as the second tier of all library technology support.Deployed hardware and software for full computer lab intended for both staff and student usage. Tracked and cataloged department inventory.Deployed a departmental documentation database. Consistently found practical use for long idle legacy systems. Assisted in the deployment and administration of Mac OS X lab (2010 Mac Pros, 2014 Mac Minis.)Creation of instructional signage and fliers that see widespread student and patron use. Supervised, trained and scheduled team of up to 15 tier-one help desk employees. Show less

  • Library Network & Server Support Specialist

    Jul 2017 - Oct 2020

  • Library Systems Analyst II

    Sept 2016 - Jul 2017

  • Library Technology Support Specialist

    Sept 2014 - Sept 2016

  • Library OPS Technology Staff

    Apr 2013 - Sept 2014
• 

  University of North Carolina at Chapel Hill

  Mar 2021 - now

  Working in a cornerstone role for the SON, I manage all day-to-day operations of the SON Service Desk, computers, printers, and technology support. Winner of the 2024 SON Outstanding Staff Achievement award, I leverage my diverse IT background and skillset to create a supportive, effective technology landscape for our users to thrive in.• Overhauled Service Desk operations by improving customer service and response times.• Automated computer deployment processes and reduced turnaround time by 75%. • In preparation of the demolition and rebuilding of Carrington Hall, oversaw the preparation of two separate locations, as well as the relocation of all Faculty and Staff technology while improving user experience.• Leveraged 3D modeling and printing for both practical implementations and marketing, including generating the first printable 3D models of Carrington Hall before and after construction.• Provided focused support and consultation for AI-related topics, especially in the context of academics and operational improvement. • Awarded the 2024 Outstanding Staff Achievement award, as well as the SON's Customer Service and Extra Mile awards in 2023. Show less

  • Help Desk Manager

    Aug 2022 - now

  • Technology Support Analyst

    Mar 2021 - Aug 2022