Melisa Serebrinsky

Experience

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  Beaver Run Resort

  Dec 2009 - Apr 2010

  Atención al público

  - Cajera y barista en Skywalk Market.- Bartender en Pool Bar.

• 

  Sps Salud Corrientes

  Jun 2012 - Dec 2012

  Intern, Settlements Department

  Created a Procedures Manual and made proposals for improvements and reporting to the Operations Management.

• 

  Deloitte Argentina

  Dec 2012 - Feb 2016

  Conducted Internal audit reviews, Processed documentation, Internal control assessment and revisions for business process, GITC Reviews. Most relevant industries included Life Science and Health Care, Consumer Business, Oil & Gas, Telecommunications.

  • Senior Risk Consultant, ERS

    Dec 2014 - Feb 2016

  • ERS Assistant

    Dec 2012 - Nov 2014
• 

  Google

  Mar 2016 - now

  Goal: Connect YouTube to the community, providing scaled support and education to users and creators globally.SPANISH MARKET LEAD:► Managed scaled support operations for over 2 billion users in the Help Community forums, ensuring that user feedback from the Spanish-speaking community informed strategic decisions► Managed the Official YouTube channel, growing it +250% in 2 years and reaching +230K subs across 20 countries.► Supported users and creators on X (Twitter), overseeing vendor operations.► Collaborated with cross-functional teams to advocate for YouTube creators and drive product enhancements through data-informed feedback, influencing product strategies and resource prioritisation.INTERNATIONAL VIDEO PRODUCTION LEAD | January 2023 - January 2024► Led a scaled, efficient short and long video production for 11 official YouTube channels to drive product adoption.► Drove the strategy for YouTube’s scaled education via videos and community posts.PRODUCTS EXPERTS SUMMIT PGM | January 2021 - December 2022► Organized hybrid events for +800 participants in 3 different cities, including Product specific breakout sessions and fun activities.LEAD AT HOLA | January 2021 - January 2023► Co-led HOLA UK chapter at Google HOLA - Google's global employee resource group that promotes the inclusion, advancement, and representation of Latinx Googlers. Show less

  • Supplier Enablement Program Manager @ gTech Users & Products

    Feb 2025 - now

  • Spanish Market Lead, Scaled Support and Education @ YouTube

    Nov 2018 - Feb 2025

  • Associate Account Strategist, Google Ads Support @ gTech

    Mar 2016 - Nov 2018