Karolyn B.

Experience

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  Adelaide Casino

  Jan 1986 - Jan 1989

  Marketing Assistant
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  The Gulf Hotel Bahrain

  Nov 1993 - Nov 1994

  Guest Relations Officer

  Set‐up, organisation & opening of the new Executive Floors, bar and lounge in the hotel.The greeting and checking in and out of Executive Floor VIP guests. Booking of tours and travel for the VIP’s and ensuring their expectations of the hotel were delivered and exceeded. Inspection for cleanliness & preparation of all VIP rooms. Foreign Currency Exchange & balancing floats. Coordinating all Executive Floor staff including bar attendants, waiters, butlers, room attendants, etc.

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  Northern Territory Tourist Commission

  Jan 1996 - Oct 1998

  Marketing Coordinator - Conventions & Events

  In conjunction with accommodation providers and other product suppliers, adopt a pro‐active approach to lobbying professional conference organisers, meeting planners, corporations, associations and professional organisations to secure more groups, conventions, incentives and special events to the Northern Territory both domestic and international.To implement and co‐ordinate operational procedures for domestic and international promotional activities and initiatives undertaken by the Conventions and Events Department and the Northern Territory Convention Bureau. Show less

• 

  Townsville Enterprise Convention Bureau

  Oct 1998 - Oct 1999

  Sales Manager - Conventions & Events

  To assist in achieving the overall objectives of Townsville Enterprise in promoting Townsville as a meeting, incentive, convention, and special event destination.Responsible for the creative, development and production of the biennial Convention, Incentive and Events Planner, Calendar of Events, Tropical Tropics quarterly newsletter, Convention Calendar,membership collateral and regular newsflashes and other marketing publications and initiatives.

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  West Tamar Counci

  Oct 1999 - Mar 2008

  Tourism Development Officer

  Development and implementation of the Tourism Marketing & Development Plan for the West Tamar and setting and managing the annual budget.Develop, design, implement and maintain a Tamar Valley tourism website (working with another local council) and all tourism related e correspondence and newsletters for the region. Develop, implement and maintain a working partnership with the three local Councils and shared project management for all marketing opportunities including development and implementation of a joint website for the Launceston Tamar Valley region, development and production of all Tamar Valley and Launceston Tamar Valley Visitors’ Guide and promotional material.Media liaison at all levels to positively promote council and the Tamar Valley as a tourism destination. Liaison on a daily basis with tourism operators, local and state government, visitors to the state, the general public, commercial businesses and our advertising agencies.Responsible for the overall management, development, marketing and promotion of the Tamar Visitor Information Centre at Exeter including recruitment, budget, etc. Responsible for marketing and promoting the Tamar Valley and the Beaconsfield Mine & Heritage Centre as a ‘must see’ tourism destination and attraction. Show less

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  Seahorse World

  Sept 2008 - May 2010

  General Manager

  Responsible for all marketing, management, day-to-day operations and development of Seahorse World as a ‘must see’ tourist attraction. Setting & monitoring of the annual budget, monthly operational and financial reporting to the Board of Directors.Monitoring and development of the business website including website optimisation and monthly reporting on activity.Recruitment, training and mentoring of all staff including customer service, cafe, tour guides and aquarium technicians.

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  Tourism Tasmania

  May 2010 - Jan 2011

  Coordinator Distribution Operations

  Manage the day-to-day delivery of services to customers within a multi channel contact centre through three different work teams made up of Customer Service Consultants, Familiarisation Officers and Destination Guides.Manage the operations of the Visiting Journalist and Trade Familiarisation programs including liaison with industry operators, international market representatives, Tourism Australia and Tourism Tasmania staff to ensure high quality visitor experiences.Identify, champion and implement changes to operational processes that deliver a customer and results focused service orientation by minimising resources and maximising efficiencies. Show less

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  Australian Maritime College, University of Tasmania

  Mar 2013 - Mar 2021

  Responsible for managing and developing the AMC Business Services administration team. AMC Business Services consists of a small team of professional staff who are responsible for coordinating and delivering a wide range of business administrative services for the Institute and its National Centres. Responsible for the overall AMC website content, ensuring accuracy and web development in liaison with Web Services and the UTAS Marketing & Communications teams. Coordinate AMC’s stakeholder & alumni relationship management systems, procedures and the Raiser’s Edge AMC User group to ensure effective updating and recording of stakeholder and alumni information within the Raiser’s Edge database system. This role includes responsibility for, and development of, the activities of the AMC marketing services team.

  • Team Leader, AMC Business Services

    Sept 2015 - Mar 2021

  • AMC Web & Information Management Coordinator

    Oct 2011 - Sept 2015

  • Marketing Services Manager (Acting)

    Mar 2013 - Feb 2014
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  Mowbray Veterinary Clinic

  Aug 2021 - now

  Practice Manager