Jessica Odreman

Experience

• 

  Genghis Grill

  Nov 2011 - Jun 2013

  Waitress

  Responsible for on-floor customer service. Presenting menus and making recommendations upon request. Taking food and drink orders as well as ensuring that orders are correct and patrons enjoy their meals. Responsible for closing housekeeping duties as well as handling payments.

• 

  Rj's Wings

  Aug 2013 - Sept 2015

  Waitress/ Bartender

  Responsible for on-floor customer service. Presenting menus and making recommendations upon request. Taking food and drink orders as well as ensuring that orders are correct and patrons enjoy their meals. Responsible for closing housekeeping duties as well as handling payments.

• 

  David A. Straz, Jr. Center for the Performing Arts

  Nov 2015 - May 2017

  Event Coordinating Assistant

  Assisting in coordination and production of large events. Responsible for event reservations and bookings, set up, check in, as well as facilitating guests into their established locations.

• 

  AT&T

  Nov 2015 - Jun 2016

  Universal Business Agent

  Responsible for performing a multi-functional maintenance role in AT&T technology and service support. Responsible for utilizing a multitude of tools, processes, telephone and systems to bring customer issues to resolution.

• 

  Piper Marie Events

  Jul 2017 - now

  Lead Coordinator

  - Coordinating and organizing production of events - Managing and building relationships with vendors and clients, serving as the primary point of contact - Creating and monitoring budgets and event timelines - Resolving issues and mitigating changes in event plans

• 

  VIAJES CUM LAUDE

  Sept 2017 - Nov 2017

  Group and Corporate Travel Intern

  - Researching and coordinating client-specific arrangements to accommodate requests - Creating and customizing customer profiles - Data entry and review

• 

  Cognizant

  Mar 2018 - Sept 2020

  Digital Media Content Analyst

  - Maintaining knowledge of leading social media products and community standards - Interpreting and implementing client policy with consistent accuracy - Enforcing terms of use by carefully investigating inbound reports - Demonstrating integrity while handling sensitive information - Use of market specific tactics to spot and scope scalable solutions to improve user and client experience

• 

  IQPC Exchange

  Sept 2020 - now

  • Director Of Event Operations

    Sept 2021 - now

  • Event Operations Coordinator

    Jan 2021 - Sept 2021

  • Delegate Acquisition Executive

    Sept 2020 - Jan 2021