Hema Raghunath

Experience

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  Liberty Life

  Aug 1989 - Jul 2008

  Project Manager/Programme Manager

  My career started at Liberty Life from a junior role and progressed to a programme manger role. Coupled with this my skill level spanned from the business operations division to the professional Actuarial environment to the group level programme and IT divisions. Project and experience was well aligned to my professional journey as I moved from one division to the next.I had the privilege of succesfully deliverabling projects and programs from an operational, tactical and strategic level across the entire Insurance and investment industry. Show less

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  Nedbank Personal loans

  Aug 2008 - Jan 2010

  Project Manager
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  MTN IS- CIO Office

  Feb 2010 - Aug 2017

  Currently the Program Manager for the implementation of the Oracle RODOD implementation for the Enterprise stream.The scope includes the MTN Enterprise stream for MTNSA, Group Enterprise and the cross border Opco's which are Nigeria, Ghana and Uganda. The is a first time initiative for the organization where many innovative models are to be created.The program scope covers the implementation of the Oracle Rodod software into MTN, re-engineering business process,polices and procedures ,End to end integration and user testing across all the business streams,report identification and creation,business dependency management, inflight project managment,re-engineering and product caltalogue creation,Change managment and full training of all new processes, systems and fucntionality.Enterprise stakeholders extend from both internal and external MTN, to vendors and cross border stakeholders from Nigeria , Ghana, Dubai ,Ivory Coast and Cameroon inlcuding the MTN Group Enterprise. Show less

  • Programme Manager -Enterprise Business Unit

    Dec 2014 - Aug 2017

  • Senior Project Manger

    Feb 2010 - Nov 2014
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  MTN South Africa

  Sept 2017 - Aug 2022

  Program Management :Project Stabilization & Optimization, Operations Manager

  Program Continuation: Project Stabilization & Optimization, Operations Manager: December 2017 to 31 August 2022 Program Functions:  Planning, leading and Managing the end to end Program Transformation for ICT  Business stabilization: Business ownership, capacity planning, knowledge sharing and upskill ,User acceptance planning and signoff  Change management for ICT business nationally and MTN Group  System stabilization planning and management:  Post program delivery - Planning, leading and managing the business end to end value chain as part of business stabilization, Business handover  Managing Migration gaps and contingency planning: data gaps ,updates and maintenance  Data Cleansing Planning, managing and implementation  Resource planning: BA, Project Managers, Process analysts, Change Training capacity,  Program management: New initiatives/projects for business optimization, Enterprise & Compliance  Regional rollout and change management for ICT business across 9 national regions,Specialized Functions: Information Privacy Champion for ICT: End to end POPI compliance planning and implementation of POPI requirements, Retention and archiving rule implementation, POPI compliance adherence, POPI change management 3rd party suppliers, Documentation of ICT POPI requirements specific to EBU Corporate businessSpecialized Projects: Optimization and Automation Initiatives: Automation and optimisation of all ICT business and IT Processes, policies ,systems, procedures and templatesBusiness Operations Manager EBU SA: Full management and control ICT Order to Cash Capture team, including regions  End to end management of order capture function: Gauteng, KZN, WC, EC, North West, MTN Group  Implement and adhere to compliance requirements for ICT  Process design for the end to end order capture function  Order and Billing escalation management Show less

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  MTN

  Sept 2022 - now

  Senior Manager: Operational Compliance