Ripan Nandi

Experience

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  Escorts Limited

  Jun 2012 - Jul 2012

  Summer Intern

  Detailed Study of Assembly Line & Heat Treatment Shop

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  Indian Oil Corporation Limited

  Jun 2013 - Dec 2013

  Internship

  Evaluation of Crankcase Lubricants for Piston cleanliness property:In this study, experiments were conducted on a single cylinder CI engine to evaluate the piston cleanliness property of the crankcase lubricant operating under severe conditions. The experiment involved the assembly of engine with new components for the test run, calibration of various instrumentation, topping the engine crankcase with 3.2 Liters of experimental engine oil and running the engine for a period of 50 hours under severe conditions. After completing the test run, the engine is completely dismantled; the piston is checked for ring sticking. The oil consumption is also measured by draining the oil and weighing it. The engine piston is then rated for cleanliness. Show less

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  Honda Cars India Ltd

  Jul 2014 - Feb 2018

  Executive

  Market research & product improvement• Conducted product survey of Honda vehicles with Nielsen & generated deep insights related to vehicle performance • Collaborated with Global Honda Thailand (R&D) Team for development of 2 new modelso Assisted in 3 categories for design change by capturing top warranty insights thus eliminating chronic issueso Identified potential market failure of Honda Amaze at the development stage thus eliminating the risk of recall• Introduced In-house process improvement systems based on market feedback, thereby reducing defects by 20%Vendor parts improvement• Led team of 10 for managing mass production parts & processes from 12 Indian suppliers• Part of Cross Functional Team for continuous improvement & solving complex problems in various vehicleso Implemented Poka-yoke system & horizontal deployment at vendor shop floor reducing defects by 40%• Part of the project of 1000 units check for Honda City ensuring zero defects before despatch approval• Led the project of reducing weld spot failure issue by 60% by performing destructive test on sampling basisAchievements• Received Best Industry Expert Award during Domain Corporate Meet 2016 at Amity University, Uttar Pradesh, Noida Show less

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  Maruti Suzuki India Limited

  Feb 2018 - Dec 2019

  Project management• Led project of planning, developing & implementing post sales product feedback system through CRM for entire vehicle portfolioo Brought digital transformation in capturing voice of customers in MS-CRM resulting in 25x increase in data & cost saving by 2.4 million INRo Assisted in ideating & designing dashboards for top mgmt. through IT, fostering better visualization of data, thereby providing fast & insightful analysis & improving efficiency by 80%• Collaborated in introducing CRM 2.0 in Maruti Suzuki through Salesforce platform resulting in faster resolution of post sales issuesMarket analytics & internal consulting• Analysed bulk customer feedback data & provided domain insights for processes & product improvement o Categorised issues in customer perception, expectation from product, design, and part/process for resolution• Shared recommendations & solutions to product planning team for introducing new features in Maruti vehicles by applying Statistics incorporating critical to quality insights from voice of customerso Provided key feature inputs for facelift models contributing to ~19% sales growth in Oct 2020 YOY• Identified “Customer Education” as major improvement area, & developed product awareness training moduleo Mentored 600+ dealer manpower & 30 callers PAN India resulting in increase in product awareness by 30%o Organized 13+ service campaigns in top cities, clustering & engaging ~1k customers through STP, interacting & providing functional know-how, resulting in 40% decrease in customer perception issues• Selected as brand advocate as a part of 300 members out of 15k employees under digital marketing programo Responsible for digital brand advocacy & promotion of brand Maruti Suzuki, thereby increasing trafficAchievements• Achieved JD Power IQS No. 1 in 2018 for 5 Models across all the passenger vehicles in India• Received Achievement's Award for establishing the customer calling system Show less

  • Deputy Manager

    Apr 2019 - Dec 2019

  • Assistant Manager

    Feb 2018 - Mar 2019
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  GMoney Loans

  May 2020 - Jul 2020

  Management Intern Live Project

  • Performed market research in mfg. & healthcare sectors & identified potential credit gap during pandemic• Gathered requirements of 14 mfg. companies & 2 hospitals & shared with company for customized solution

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  Nurture.farm

  Feb 2021 - Jul 2022

  Senior Business Analyst

  CEOs Office/Program Management: Business Finance & Operations StrategyIncreased team productivity by 100% by bringing visibility through data analysis & worked on demand forecasting & supply matchingPrepared & standardised 15 new SOPs for complaint resolution & reduced TAT by 80% improving productivityConceptualised crisis management process for ground operation & identified 30 potential risks, developing risk mitigation planOnboarded 30 lacs customers through introduction of contractual workforce & leveraging their potentialTransformed payroll of contractual workforce from monthly to weekly basis, thereby, reducing attrition rate by 60%Brought digital transformation in cash collection (cash to virtual UPI) & recovered 2 cr INR with zero cash leakage Show less

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  DeHaat

  Jul 2022 - Dec 2024

  Senior Manager Growth

  CEOs Office/Program Management: Business Finance, Operations Strategy & Supply ChainDrove Operations (Sales, Purchase & Supply Chain) centrally, providing effective solutions to the team, thereby generating Revenue as per planLed Private Label AOP 24-25 centrally with Category team & Sales team & finalised Private Label AOPDesigned, developed & measured key financial & business metrics & took initiatives based on actionable insightsAnalysed sales, purchase & inventory data & identified potential business opportunities in Private Label categories by promoting high margin products leveraging Branded Sales resulting in maintaining Gross Margins as per planLed Inventory Reduction project by focusing on slow moving, ageing, damaged & expired stocksBrought in visibility in Purchase v/s Sales & liquidated stocks within stipulated days of purchaseIdentified stocks at risk & proposed provisions for next 2 quarters to mitigate inventory lossDevised various discount schemes for Retailers (advance booking, cash discounts, exclusive private label billing etc.), thereby liquidating stocks maintaining Inventory Days & the Blended Gross Margins as per targetsPart of Supply Chain cost reduction team & introduced minimum order quantity across categories, thereby fulfilling orders through drop-ships, full truck loads, alternate delivery methods & couriers hence optimising supply chain costHandled private label category complaints & prepared educational videos & trained Sales team, reducing category issues Show less

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  Millennium Foundation

  Dec 2024 - now

  Business Finance Strategy Planning Manager CEOs Office

  Business Finance Operations Strategy & Planning: CEOs Office