Neha Singh

Experience

• 

  Humming Bird India

  May 2009 - Jan 2012

  Key Accounts Manager

  Key Account Manager/ Manager Business Development, Bangalore & Pune• Expansion of prospective client base for: Dedicated Model & Non-Dedicated Model.• Market Analysis and Concept Selling like Corporate Residences, Confluence. • Presentation of impact of it on their P&L account (with support of Cost Benefit Analysis).• Generating new prospects and taking care of sales and CRM functions according to sales management process SPANCO to cater Small and Medium Business segment of corporate clients• Grow loyalty and enhance quality customer service while contributing to Humming Bird’s overall revenues• Formulating & implementing sales promotion plans and new concepts to generate increased sales for achievement of revenue targets.• Responsible for operations process audits & regular audits of different transits in the assigned territory.• Handling & Monitoring the sales of Back Home on a daily basis for Pune.• Responsible for major client handling PAN India Accounts. Show less

• 

  Back home hospitality

  Jan 2012 - Jan 2014

  Business Development Manager

  • Associated since the inception of Back Home & involved in setting up the operations & base in Pune for BH• Effective managed Operations / Sales / Accounts/ Kitchen as well• Mapping the travel requirement of corporate houses and matching them with BH• Achieve monthly target and generate more business revenues month on month.• Developing marketing strategies to build client preference and drive more business.• Overall responsibility for the growth of Back Home by closing maximum deals in the cluster, customer care.• Ensuring healthy cash flow through a prompt billing and payment collection process. Maintained profitability above target level. Able to reduce the payment collection period by 10-15 days for key accounts. Show less

• 

  Knight Frank

  Jan 2014 - Apr 2018

  • Responsible for delivering facility management services to around 10 IT/ITES/ Financial Services corporates. • Leading a team of 40 professionals to manage the overall portfolio of about 1 million square feet of office space.• Managing effective site operations that include engineering services, operations and maintenance, housekeeping and pantry, front desk management, EHS, guest house management and catering services. • Ensuring healthy cash flow through a prompt billing and payment collection process. Maintained profitability above target level. Able to reduce the payment collection period by 10-15 days for key accounts.• Effectively maintaining client relationships. Carrying out periodic MIS reviews with clients on service delivery as per agreement, scope of services and SLA. Recently conducted annual reviews with key clients on performance evaluation and secured future business with prompt agreement renewals. • Improved operational efficiency and service standards at sites by ensuring consistent implementation of ISO 9001, ISO 14001 & OHSAS 18001 management systems adopted by the company. Ensuring Organization’s Vision and Mission is pursued by team in day to day site operations.• Effectively leading and managing the team. Conducting performance reviews, training, counseling for staff along with Reward and Recognition programs at all levels of staff. Show less 1.Responsible for delivering facility management services to around 10 IT/ITES/ Financial Services corporates.2.Leading a team of 40 professionals to manage the overall portfolio.3.Managing & supervising effective site operations that include engineering services, operations and maintenance, housekeeping and pantry, front desk management, EHS and catering services.4.Responsible for annual revenue of about INR 84 Lakhs. Ensuring healthy cash flow through a prompt billing and payment collection process. Maintained profitability above target level. Able to reduce the payment collection period by 10-15 days for key accounts.5.Effectively maintaining client relationships. Carrying out periodic MIS reviews with clients on service delivery as per agreement, scope of services and SLA. Recently conducted annual reviews with key clients on performance evaluation and secured future business with prompt agreement renewals.6.Improved operational efficiency and service standards at sites by ensuring consistent implementation of ISO 9001, ISO 14001 & OHSAS 18001 management systems adopted by the company. Ensuring Organization’s Vision and Mission is pursued by team in day to day site operations.7.Effectively leading and managing the team. Conducting performance reviews, training, counseling for staff along with Reward and Recognition programs at all levels of staff.8.Assisting Business Development team in carrying out accurate site surveysTaken ownership for managing and developing sub-vendors and service providers.9.Client Portfolio- Vodafone, SunGard EON, Crest Premedia, Trimble, Metropolitan, DFPCL, DigiCaptions, Sears, ACMA, CII, Piaggio Vehicles Show less

  • Senior Training Manager

    Apr 2017 - Apr 2018

  • Operations Manager

    Jan 2014 - Apr 2017
• 

  JLL

  May 2018 - Mar 2022

  Real Estate Professional with 13+ years experience in Business Development, Learning and Development , Operations Management

  • Senior Manager - Solutions Development JLL PAM West

    Nov 2020 - Mar 2022

  • Lead System & Processes and Advisory

    May 2018 - Nov 2020
• 

  Godrej Properties Limited

  Mar 2022 - now

  Subject Matter Expert - System & Processes, Post Possession Customer Experience (India)