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Raghavendra C.H

Raghavendra C.H

Technical Support Engineer

Followers of Raghavendra C.H326 followers
location of Raghavendra C.HBengaluru, Karnataka, India

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  • Timeline

  • About me

    Sr. Product Delivery Lead - IT Platform Delivery Services

  • Education

    • DR CV Raman University, Bilaspur

      2011 - 2013
      Master of Business Administration (MBA) IT Management and Marketting A

    • MES College, Bangalore

      2003 - 2006
      Bachelor's degree Physics A

  • Experience

    • SITEL

      Aug 2006 - Dec 2008
      Technical Support Engineer

      Providing Technical Support - IT Help Desk for AOL Client / Customers.Providing Technical Support for AOL customers across UK (ISP, desktop related issues, OS installation and configuration, hardware, Printer Configuration). Troubleshoot problems regarding system performance to maintain continuous operation.

    • Convergys

      Apr 2009 - Apr 2010
      Quality Advisor

      Worked as a bridge between the Client and Work Force helping the process to stabilize with the help of error and trend analysis, and suggesting the changes in the process to the Clients, and implementing the same to the work force on their approval.Also use to monitor the progress the Quality Team and their effects on the agents and customer satisfaction.

    • R2K

      Feb 2011 - Aug 2011
      Technical Support Engineer

      Providing End to End Application Support Deployed on Windows and Aix Platforms. Analyze, log and track complex application matters of significance to meet business needs.

    • NTT DATA Services

      Apr 2012 - Sept 2015
      Technical Specialist - IT Operations - Cloud Infrastructure Management Services

    • HITACHI CONSULTING

      Oct 2015 - Feb 2017
      Senior Consultant

       Work on IT Infra-Projects of all sizes, providing Technical Support, Direction and Management to internal and external client. Delivery of Professional Services engagements for IT Infrastructure Solutions, including Virtualization (Servers, Storage, Desktop and Applications) and Cloud Computing.

    • Shell

      Mar 2017 - now

      • Sr. Prd Dev Engineer - IT Platform Delivery Services

        Aug 2021 - now

      • Service Management Lead - IT Services & Operations

        Jul 2018 - Jul 2021

      • Infrastructure Lead - IT Services & Operations

        Mar 2017 - Jul 2018

  • Licenses & Certifications

    • Six Sigma Yellow Belt

      Convergys
      Jun 2009

    • Professional Scrum Product Owner (PSPO)

      Scrum.org
      Feb 2020

    • VMware certified Associate - Data Center Virtualization

      VMware
      Oct 2013
      View certificate certificate

    • Professional Scrum Master - PSM I

      Scrum.org
      Feb 2021

    • PMO Certification

      NTT DATA Americas
      May 2014

    • VMware Certified Professional 5 – Data Center virtualization

      VMware
      Mar 2013
      View certificate certificate

    • Certified SAFe® 6 Practitioner

      Scaled Agile, Inc.
      Dec 2024
      View certificate certificate

    • ITIL V3 Foundation

      EXIN
      Dec 2013

    • VMware Certified Professional - Cloud

      VMware
      Mar 2014
      View certificate certificate

    • Microsoft Certified System Administrator

      Microsoft
      Dec 2010

  • Honors & Awards

    • Awarded to Raghavendra C.H
      Spot Award NTT DATA Dec 2012 For outstanding performance and Achieving excellence in Technical support
    • Awarded to Raghavendra C.H
      Star Performer Convergys Dec 2009 Award for Achieving-Excellence in providing customer service.