Joseph Loyd

Experience

• 

  North Carolina Air National Guard

  Dec 2004 - Dec 2014

  Radio Training NCOIC

  As the head of training for the radio section of the 156th Aeromedical Evacuation Squadron, I ensure my airmen are duty status qualified. To do this, I set up training classes for monthly meeting, order equipment, and train personnel on how to utilize that equipment.

• 

  Lash Group

  Nov 2010 - May 2012

  Patient case coordinator

  Answers basic clinical and program inquiries. Coordinates access to therapies, schedules and conducts appropriate follow-up, and facilitates access to appropriate support services.Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.Processes incoming enrollment forms for program.Follows up via phone, mail, and/or fax for missing enrollment information.Supports payer research, health care policy library, and state management.Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.Works on problems of limited scope. Follows standard operating procedures in analyzing data from which answers can be readily obtained. Builds stable working relationships internally.Typically receives general instructions on routine work, detailed instructions on new projects or assignments.Performs related duties as assigned. Show less

• 

  H.h. gregg

  Sept 2013 - Jan 2015

  Sales Representative

  •Greet customers from the point sincerely and enthusiastically without pressuring or becoming overbearing. Constantly look for and approach customers•Qualify the customer through listening and questioning.•Show the customer the features and benefits that support customer needs established during the qualifying process. Explain various features as the customer uses the merchandise while continuing to qualify and eliminate objections•Consistently asks for the sale with every customer in the proper amount of time.•Help customers make an informed decision based on their needs and wants with the best product knowledge.•Stay up-to-date with all technology and product information.•Keep up-to-date on stock levels and current promotions.•Accurately input all sales orders and track them through the delivery or pickup process.•Assist in developing and training of new associates when required. Show less

• 

  Red Ventures

  Jan 2015 - Jul 2018

  • Supervise sales representatives to ensure agents are meeting business goals.• Analyze sales metrics to strategically coach agents and direct agents selling strategy. • Drive profit through both inbound and permission based outbound calls by utilizing persuasive sales techniques• Consistently perform on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements• Increase customer profitability by utilizing cross-selling and upselling techniques• Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating our contact management system Show less

  • Performance Manager

    May 2016 - Jul 2018

  • Floor Lead

    Jan 2015 - May 2016
• 

  GoHealth

  Jun 2018 - Dec 2024

  Developer and trainer for new sales processes and scripting. Keep and maintains data for the effectiveness of different processesRoleplay sales scenarios with new hires

  • Senior Team Manager

    Aug 2022 - Dec 2024

  • Training and Development Manager

    Jun 2018 - Jul 2022
• 

  Plant-Tours

  Dec 2024 - now

  Director of Sales

  Lead sales, marketing, and customer service teams to ensure our clients have a remarkable experience with our expert staff and quality products