Jennifer Terhoeve

Experience

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  Allegiance Staffing

  Jun 1996 - Jun 2003

  Administrator

  Designed, created, and modified company websiteCoordinated applicant processingProcessed employee payroll and customer billingPrepared billing and payroll reports

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  Student Loan Guarantee Foundation of Arkansas

  May 2004 - Aug 2005

  Legal Support

  Reviewed the Office of General Counsel’s case filesMaintained pre & post claim databasesFiled documents with bankruptcy courtPrepared and mailed correspondenceResponded to phone calls

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  Partners Insurance

  Mar 2009 - Aug 2013

  Benefits Administrator (Account Manager & Social Media Director)

  As an Benefits Administrator -• Services new and existing business• Administers and maintains client benefits programs• Markets new and renewal business, collecting census data from clients, sending out RFP’s to carriers, and following up and collecting quotes from carriers• Prepares materials for presentation to clients and for employee meetings• Responds to client inquiries, researching benefit issues, claim issues, etc.• Advises employees on eligibility, coverage, and other benefits matters• Provides clients and their employees with day to day service needs (including claim issues, plan provisions, and compliance issues)As a Social Media Director - • Manages and monitors Partners’ social media platforms (including Facebook, Twitter, LinkedIn, the company website, and newsletters)• Ensures that social broadcasting is fully integrated with all other efforts across Partners’ portfolio Show less

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  Stepka and Associates, Inc.

  Jan 2014 - Sept 2015

  Benefits Administrator (Account Manager)

  -Manages relationships with carriers and clients to ensure the delivery of the highest quality of customer service-Administers, coordinates, maintains, and communicates various benefit programs to a wide variety of clients and their employees from initial eligibility through termination-Prepares and sends out new hire packets and employee education materials-Helps employees with claims questions, EOB explainations, and billing inquries-Assists with carrier billing reconciliations-Manages the annual renewal process and open enrollments Show less

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  Ajilon Finance Solutions

  Nov 2015 - Mar 2016

  Benefits Specialist

  Field and answer employee questions regarding benefitsMaintain relationships with payroll, employees, and managers to research and answer benefit questionsProcess all new hires, change of status, and terminations with benefits vendorsMaintain the Ceridian HRIS database, benefit vendor systems and all personnel files and records for benefitsProcess all COBRA events with online COBRA vendor within required deadlineAssist with communicating updated benefits informationMaintain benefit spreadsheetsAssist with HR/Benefit related eventsAssist with the day-to-day efficient operation of the Benefits department Show less

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  Account Control Technology, Inc.

  Mar 2016 - Jan 2017

  Lead Benefits Administrator

  Field and answer employee questions regarding benefitsMaintain relationships with payroll, employees, and managers to research and answer benefit questionsProcess all new hires, change of status, and terminations with benefits vendorsMaintain the Ceridian HRIS database, benefit vendor systems and all personnel files and records for benefitsProcess all COBRA events with online COBRA vendor within required deadlineAssist with communicating updated benefits informationMaintain benefit spreadsheetsAssist with HR/Benefit related eventsAssist with the day-to-day efficient operation of the Benefits department Show less

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  UST Global

  Jan 2017 - now

  -Analyze, design and administer our employee benefits programs (medical, dental, vision, life, disability, supplemental insurances and 401(k)).-Evaluate our company's existing benefits programs with the assistance of consultants and compare them to those of competing employers to ensure we are meeting the ever-evolving needs of our population.-Recommend benefits programs to management after designing new benefits programs and/or modify existing ones (also implementing any changes – including platform changes).-Answer questions from employees, candidates, and vendors.-Complies with federal, state, and local legal requirements by studying existing and new legislation; obtaining qualified opinions; enforcing adherence to requirements; advising management on needed actions.-Maintain benefit records within our benefits administration platform.-Resolve employee questions and problems by interpreting benefit policies and procedures.-Expedite delivery of benefits by establishing and maintaining working relationships with benefit providers.-Reconcile benefits accounts by approving billing statements.-Prepare special reports by collecting, analyzing, and summarizing information and trends.-Contribute to team effort by accomplishing related results as needed. Show less

  • HR Benefits Manager

    Feb 2019 - now

  • HR Benefits Administrator

    Jan 2017 - now