Santhosh Ravi

Experience

• 

  Star Health and Allied Insurance Co. Ltd

  Dec 2018 - Dec 2019

  Officer

  Product service officer and prepared routine MIS on business, service & sales.Dealing with respective branches for customer’s claim settlements.

• 

  Plada Infotech Services Ltd.

  Dec 2019 - Jan 2022

  Senior Officer - On site at Yes Bank

  Virtual service relationship manager - SouthSingle point of contact for any banking related issues followed by cash management service like payments (NEFT/ RTGS/ IMPS/ UPI/ INTRA & INTER BANK FTs), Collections inward, outward, cheque clearing, cash deposit, withdrawals, expense management cards etc.Online banking support in mobile banking, intellect global transaction banking portal and Re-pushing the failure notifications in API inward transactions and notifying the clients. Triggering the synchronised pin and seed/link for corporate net banking users for two factor authentication (2FA) through Robotics process automation (RPA).Coordinating with technology team to whitelist the IP address and to create the job in various paths through fantail server for all the H2H bulk payments.Tracking the E-Collect inward payments to avoid manual credits.Validating the accounts and notifying the actual transaction status for PFMS payments via PPA and DSC modes. Show less

• 

  YES BANK

  Feb 2022 - now

  Subject matter expert in CMS cash, cheque, cards, digital transaction banking products, automation and API banking.Complaints management, DPSC redressal mechanism, Corporate FCU - SIEM QRadar monitoring.Handling POS & ATM Dispute/ CB cases.Monitoring CC/ OD line limits to avoid O/W rejections. Virtual service experience center - Cash management services - Consumer banking - Card management - Digital banking - API Banking - Corporate client management

  • Deputy Manager

    Jun 2024 - now

  • Assistant manager

    Feb 2022 - now