SANDRA EZE-OKOLI

Experience

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  Okolison Brothers Nigeria Limited

  Oct 2015 - Jan 2017

  Executive Personal Assistant
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  Ampol Australia

  Jul 2017 - now

  Customer Service Attendant

  • Handling customer inquiries and resolving complaints to maintain a positive service experience.• Operating cash registers efficiently to process payments from customers.• Assisting with stocking shelves, setting up displays, inventory control, merchandising and cleaning the store area.• Organizing merchandise shelves according to company standards for visual appeal.• Inspecting and authorizing fuel pumps to ensure accuracy of pricing information displayed.• Ensuring safety regulations are always followed by customers and team members.• Reporting any suspicious activities or security issues immediately.• Managing hazardous materials safely, including the disposal of oil and cleaning chemicals.• Providing accurate information about products or services being offered for sale or promotion.• Assisting in providing training to new employees on proper operating procedures.• Implementing strategies to improve customer service initiatives.• Consistently providing exceptional customer service by exceeding expectations. Show less

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  Sydney Alliance

  Aug 2020 - Dec 2020

  Assistant Organiser

  • Gathered data for market research projects and analyzed findings to make recommendations.• Collaborated with team members to create a comprehensive social media strategy.• Provided administrative support by completing tasks such as filing documents and scheduling meetings.• Contributed ideas during brainstorming sessions to generate creative solutions.• Created and implemented comprehensive digital marketing plans for campaigns.• Participated in training related to public speaking, communication skills and group facilitation techniques.• Collaborated closely with team members to achieve project objectives and meet deadlines. Show less

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  Blue Clean Property Services

  Sept 2020 - Feb 2021

  Team Supervisor

  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.• Directed and supervised team of 5 employees in daily operations.• Negotiated with vendors and suppliers to secure advantageous terms and pricing.• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.• Evaluated employee performance through periodic reviews and documented results accordingly.• Trained new employees on company policies, job duties, and performance expectations.• Acted as a liaison between upper management and staff, facilitating open communication.• Prepared and presented reports on team performance, challenges, and achievements to senior management.• Oversaw quality control to identify inconsistencies and malfunctions.• Assessed company operations for compliance with safety standards. Show less

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  Woolworths Group

  May 2022 - Feb 2024

  Call Center Representative

  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.• Maintained detailed records of customer interactions, transactions and comments for future reference.• Resolved complex problems by working with other departments to provide solutions that meet customer needs.• Developed strong relationships with customers by providing personalized assistance and support.• Tracked orders from start to finish to ensure timely delivery of goods or services.• Answered incoming calls, chats and emails, providing frontline customer support or assistance with product and service transactions.• De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.• Prevented key account losses by researching discrepancies and correcting problems.• Updated databases with new and modified customer data.• Scheduled pick-ups and deliveries according to customer needs while optimizing transit times. Show less