Saloni Raorane

Experience

• 

  ICICI Bank

  Jan 2019 - Jun 2020

  Senior Customer Service Officer

  1) Engaged in branch banking transactions and executed customer service support for queries related to loans, part payments, and other related queries.2) Explored cross-functional teams and developed communications in order to increase the efficiency for results.3) Oversaw crucial responsibilities and researched and implemented best practices for complex requests completion within TAT.

• 

  Teleperformance

  Jun 2021 - Jul 2023

  1) Adapted and Multitasked into the hybrid process in order to meet business requirements.2) Executed proactive and efficient one-time resolution for customer's concerns.3) Enacted over KPIs & Quality Compliance to be attained for Grade 1 level to accomplish Grade 2.4) Outperformed on KPIs assigned & was awarded as a consistent performer for two consecutive months.5) Inculcated continuous learning attitude & enhanced communication skills and experimented with various ideologies to deal with complex concerns. Show less

  • Corporate Trainer

    Jun 2022 - Jul 2023

  • Customer Service Representative

    Jun 2021 - Jun 2022