Saloni Raorane

Saloni Raorane

Senior Customer Service Officer

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location of Saloni RaoraneMumbai, Maharashtra, India

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  • Timeline

  • About me

    Corporate Trainer || Ex-Banker with ICICI

  • Education

    • I E S V N SULE GURUJI ENGLISH MEDIUM SCHOOL

      -
    • Welingkar Institute of Management

      2015 - 2017
      Postgraduate Degree Finance and Financial Management Services 84.95%
    • DG Ruparel College of Arts, Science and Commerce

      -
      Bachelor of Commerce - BCom Business/Commerce, General
  • Experience

    • ICICI Bank

      Jan 2019 - Jun 2020
      Senior Customer Service Officer

      1) Engaged in branch banking transactions and executed customer service support for queries related to loans, part payments, and other related queries.2) Explored cross-functional teams and developed communications in order to increase the efficiency for results.3) Oversaw crucial responsibilities and researched and implemented best practices for complex requests completion within TAT.

    • Teleperformance

      Jun 2021 - Jul 2023

      1) Adapted and Multitasked into the hybrid process in order to meet business requirements.2) Executed proactive and efficient one-time resolution for customer's concerns.3) Enacted over KPIs & Quality Compliance to be attained for Grade 1 level to accomplish Grade 2.4) Outperformed on KPIs assigned & was awarded as a consistent performer for two consecutive months.5) Inculcated continuous learning attitude & enhanced communication skills and experimented with various ideologies to deal with complex concerns. Show less

      • Corporate Trainer

        Jun 2022 - Jul 2023
      • Customer Service Representative

        Jun 2021 - Jun 2022
  • Licenses & Certifications

    • Series 5A : Mutual Fund Distributors Certification Exam

      National Institute of Securities Markets (NISM)
    • Post Graduation Diploma In Banking Operations

      NIIT Limited