Alexandre Mognon Silva

Experience

• 

  CINTED - UFRGS

  Nov 2009 - Apr 2010

  Java Software Developer
• 

  Dell EMC

  Apr 2010 - Jun 2019

  Developer for one of the biggest applications at Dell. Worked with several different technologies and it's integration. C# .net framework 3.5/4.0, web services and WCF. SQL Server and Service Broker. Oracle Service Bus queueing and topics.

  • Sr. Software Engineer

    Sept 2017 - Jun 2019

  • .Net Software Development Sr. Analyst

    Apr 2013 - Sept 2017

  • .Net Software Development Analyst

    Mar 2011 - Apr 2013

  • Application Support Analyst

    Apr 2010 - Mar 2011
• 

  Atlassian

  Jun 2019 - Mar 2021

  Senior Support Engineer

  - Escalation engineer for critical issues and production incidents, handling customer communication and supporting internal development teams on investigation, resolution and testing.- Coach and mentor support team to grow technical and troubleshooting skills.- Evaluate training needs, build, and lead training sessions. - Evaluate team KPI's and work aligned with the support manager and product manager on short-term and long-term action plans. - Drive product improvements by connecting support and development teams, taking customer feedback to the product leads. Show less

• 

  Toptal

  Mar 2021 - now

  Director of Engineering