Jim James

Experience

• 

  Jersey Mike's Subs Corporate Office

  Oct 2007 - Dec 2016

  Director of POS/IT Operations

  Responsibilities:• As Director of Operations, reported directly to CIO focused on leadership in IT Department.• As second in charge, supported IT Department with technical development of QA Staff and Customer Help Desk.• Supervised, motivated and evaluated performance of a team of 25 employees.• Responsible for recruiting and hiring of new staff, compensation planning, employee orientation, staff development and training.• Responsible for the planning and oversight of day-to-day operational activities.• Evaluated the efficiency of business procedures to meet organizational objectives, recommended and implemented process improvements.• Established written policy and procedural guidelines and successfully implemented throughout the organization.• Identified inefficiencies and made recommendations for process improvements to improve new store opening timelines.• Vendor Management experience with responsibility for establishment and maintenance of vendor relationships and contracts.• Responsibility for customer service with oversight of Customer Support Team / Help Desk process.• Implemented organizational improvements to increase customer satisfaction.• Responsibility for resolution of all escalated Help Desk Issues• Managed procurement with responsibility for purchase of all hardware and coordination of allocations to new store locations.• Directly contributed to company growth with 1,176 new store openings from 2008 to 2016.• Responsibility for oversight, planning and scheduling of all POS system installations for new store openings.• Managed a cross-departmental team with responsibility for successful rollout, implementation and testing of all POS software upgrades. Show less

• 

  MDS (Micro-Data Systems)

  May 2017 - now

  Director of Strategic Resources

  • Manage a Talent Acquisition team of up to 5-10 Recruiters • Evaluated, implemented, and administer a new ATS system• Forecasting/identifying company staffing needs with individual team leads/departments • Creating job descriptions, posting open positions, • Assess/review candidates, • Scheduling and leading the interview process, • Performing pre-employment screening, prepare, present, and negotiate offers with candidates, • Work with HR to facilitate onboarding of new hires • Manage monthly advertising budget (LinkedIn, Indeed, ZipRecruiter) • Re-designed the company hiring process to tailored to each • Individual team or department based on needs and feedback from department heads • Track and report effectiveness of job postings on a daily Show less