Mohamed Kandeel

Experience

• 

  Gn4me

  Sept 2009 - Nov 2009

  Database Administrator and Web developer

  Intranet and Digital content

• 

  Egyptian Radio and TV "Maspiro"

  Nov 2010 - Dec 2010

  Development Consultant

  Strategic Development consultant for Egypt News Data Center at Egyptian Radio &TV Union "ERTU"

• 

  Masr for specialized electronics

  Jul 2011 - May 2012

  Simulation Engineer

  - Creating advanced shooting scenarios using vbs2 and SQF scripting- R&D and Quality KPIs- Preparing technical and financial offers- Representing the company in SOFEX international exhibition (Jordan 2012)- Member of the international technical committee for the company (UAE - KSA - Bahrain - Jordan - Turkey)

• 

  Vodafone Egypt

  Jun 2012 - Jan 2016

  - Setting & Correlating KPIs for network domains (Core – RAN - IN)- Performance Alarming system designer- Customer Experience analysis- Periodic audits on Service KPIs- Assessment of Customer Experience with capacity and planning teams for upgrades & Expansion projects - Customer Experience analysis- Daily monitoring for network problems & Big events preparations- Setting KPIs for voice calls quality

  • Core Networks Performance Senior Engineer

    Jun 2015 - Jan 2016

  • Network Quality Assurance Senior Engineer

    Jun 2014 - Jun 2015

  • Voice Customer Experience Management Engineer

    Jun 2012 - Jun 2014
• 

  _VOIS

  Feb 2016 - now

   Define digital strategy and roadmap by identifying organizational capabilities, assessing digital maturity, and identifying and prioritizing enhanced digital opportunities across VSS and Vodafone OpCos through: Re-Engineering, RPA, and Intelligent automation  Institute digitization program structure and operating model, assess feasibility, develop business case and implement digital priorities with targeted outcomes. Validate assumptions, ongoing focus on delivery excellence and track benefits. Show less  Lead the team supporting the Commercial Effectiveness team on process design, roll-out, workflow management and quality assurance for Commercial Development across VSS Lead the harmonization of the ways of working linked to commercial development across centers, verticals (including gap analysis, change management) Interface with other VSS functions (Finance, HR, IT, Service Delivery) to ensure an End-to-End integration of the Commercial Operations’ processes Govern Commercial Development process improvement projects (including establishment of continuous improvement mindset and enhancing customer experience) Show less  Design Vodafone Shared Services Global Transitions Quality Assurance framework across (Egypt, Hungary, India & Romania) Design Opportunity Management Quality Assurance framework for Qualification & Services Solution across Vodafone Shared Services centers (Egypt, Hungary, India & Romania) High level design & rollout for PPM as workflow management tool for Commercial Development Post implementation reviews for commercial development business cases Process work stream leader to improve Commercial management ways ofworking Quality dashboards design for performance & risk assurance Data quality control for business development & insights Show less

  • Principal Product Owner & Digital Transformation Lead

    Apr 2023 - now

  • Digital Lean Product Owner

    Apr 2018 - May 2023

  • Commercial Process Lead

    Jul 2017 - Apr 2018

  • Quality Assurance Expert

    Feb 2016 - Jul 2017