Omar Bousquet

Omar Bousquet

Graphic Designer freelance

Followers of Omar Bousquet183 followers
location of Omar BousquetLos Angeles, California, United States

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  • Timeline

  • About me

    Customer Success Manager in Training | Certified in CSM | Skilled in Customer Retention, Engagement, and Satisfaction.

  • Education

    • SuccessHacker Customer Success Management Certification ( Levels 1-3 )

      2024 - 2025
    • Coursera

      2022 - 2023
      UI/UX Design UI/UX design 94
    • Universidad de Puerto Rico

      2002 - 2008
      Bachelor's degree Graphic Design
    • Coursera

      2024 - 2024
      Reports, Dashboards and Customer Success in Salesforce
  • Experience

    • Bousquetphotography

      Jan 2007 - Mar 2016
      Graphic Designer freelance

      Freelancing has been an integral component in my personal growth as a designer. My experience has allowed me to work with numerous clients building and improving their company identity, including: Logos Web Mockups Email Blasts Brochures Digital Photos Ad CampaignsPhotoshootS

    • Team Cherokee Productions

      Feb 2011 - Jan 2012
      Graphic Design Productions

      Utilized video images, still images, and an understanding of movie and character themes to create movie posters and DVD covers used for filmsCreated business plans, proposals, mock draft of websites for investor, PowerPoint presentations, and developed a strategic marketing growth plan for a new companyCreated and implemented new website designs for Team Cherokee ProductionsOversaw and implemented new visual direction for Corbin Bernsen’s website

    • Lucky Brand

      Apr 2012 - Oct 2014
      Assistant Team Manager

      - Engineered customer engagement initiatives that drove a 12% sales increase and enhanced in-store experiences. - Revitalized training programs, boosting employee performance by 30% and reducing errors in inventory management. - Pioneered inventory optimization strategies, cutting stockouts by 20% and increasing inventory accuracy. - Collaborated with regional leaders to implement operational improvements, resulting in a 10% boost in efficiency. - Directed team efforts during peak sales seasons, achieving record-breaking revenues and maintaining high morale. Show less

    • Decades

      Jan 2013 - Jan 2016
      Lead Graphic Designer

      • Developed and implemented customer-focused marketing strategies, leveraging insights into consumer behavior and market trends to drive engagement and retention. • Collaborated with cross-functional teams, including sales, product, and marketing, to align efforts and achieve key business growth objectives. • Analyzed customer data to inform strategic decisions, enhancing customer satisfaction and supporting long-term account growth. • Fostered strong relationships across departments to streamline processes and ensure alignment on customer success goals. Show less

    • Bella Baby Photography

      Jan 2016 - Jan 2023
      Photographer

      - Spearheaded account management for over 500 clients, maintaining a 93% satisfaction rate and generating a 15% annual revenue increase. - Orchestrated promotional campaigns, resulting in a 25% surge in premium service adoption. - Enhanced client loyalty by tailoring services to individual needs and ensuring consistent follow-ups. - Standardized team training protocols, accelerating onboarding time for new hires by 20% and improving team cohesion. - Leveraged feedback tools to identify customer pain points and implement solutions, increasing satisfaction scores by 10% Show less

    • Bousquet photography

      Mar 2016 - now
      Freelance Photographer

      • Built and maintained a loyal client base, achieving a 50% repeat customer rate through personalized service.• Improved client satisfaction scores by 20% by implementing post-shoot follow-up strategies.• Leveraged Adobe Creative Suite and user-centered design principles to deliver high-quality visual content tailored to client needs.

    • Freelance

      Jan 2022 - now
      Freelance Junior UX/UI designer

      • Collaborated with clients to design user-friendly interfaces, enhancing usability and overall user experience.• Conducted user research and usability testing to gather feedback and refine designs based on insights.• Created wireframes, prototypes, and mockups using tools like Figma and Adobe XD to communicate design concepts effectively.• Utilized a user-centered design approach to solve problems and meet client-specific goals, improving product engagement. • Adapted design strategies based on feedback to optimize user journeys and support client business objectives. Show less

    • Cantina Frida

      Aug 2023 - now
      Lead Server / Assistant Team Manager

      -Cultivated repeat business by implementing customer engagement strategies, achieving a 30% increase in loyal clientele.-Designed targeted upselling techniques that resulted in a 20% boost in average ticket sizes. -Facilitated the resolution of 90% of customer complaints within 24 hours, elevating satisfaction scores by 25%. -Empowered a team of 15 staff through hands-on leadership and mentorship, reducing turnover by 10% and enhancing productivity by 20%.-Innovated operational workflows to decrease peak-time service delays by 15%, improving overall efficiency. Show less

  • Licenses & Certifications