
Omar Bousquet
Graphic Designer freelance

Connect with Omar Bousquet to Send Message
Connect
Connect with Omar Bousquet to Send Message
ConnectTimeline
About me
Customer Success Manager in Training | Certified in CSM | Skilled in Customer Retention, Engagement, and Satisfaction.
Education

SuccessHacker Customer Success Management Certification ( Levels 1-3 )
2024 - 2025
Coursera
2022 - 2023UI/UX Design UI/UX design 94
Universidad de Puerto Rico
2002 - 2008Bachelor's degree Graphic Design
Coursera
2024 - 2024Reports, Dashboards and Customer Success in Salesforce
Experience

Bousquetphotography
Jan 2007 - Mar 2016Graphic Designer freelanceFreelancing has been an integral component in my personal growth as a designer. My experience has allowed me to work with numerous clients building and improving their company identity, including: Logos Web Mockups Email Blasts Brochures Digital Photos Ad CampaignsPhotoshootS

Team Cherokee Productions
Feb 2011 - Jan 2012Graphic Design ProductionsUtilized video images, still images, and an understanding of movie and character themes to create movie posters and DVD covers used for filmsCreated business plans, proposals, mock draft of websites for investor, PowerPoint presentations, and developed a strategic marketing growth plan for a new companyCreated and implemented new website designs for Team Cherokee ProductionsOversaw and implemented new visual direction for Corbin Bernsen’s website

Lucky Brand
Apr 2012 - Oct 2014Assistant Team Manager- Engineered customer engagement initiatives that drove a 12% sales increase and enhanced in-store experiences. - Revitalized training programs, boosting employee performance by 30% and reducing errors in inventory management. - Pioneered inventory optimization strategies, cutting stockouts by 20% and increasing inventory accuracy. - Collaborated with regional leaders to implement operational improvements, resulting in a 10% boost in efficiency. - Directed team efforts during peak sales seasons, achieving record-breaking revenues and maintaining high morale. Show less

Decades
Jan 2013 - Jan 2016Lead Graphic Designer• Developed and implemented customer-focused marketing strategies, leveraging insights into consumer behavior and market trends to drive engagement and retention. • Collaborated with cross-functional teams, including sales, product, and marketing, to align efforts and achieve key business growth objectives. • Analyzed customer data to inform strategic decisions, enhancing customer satisfaction and supporting long-term account growth. • Fostered strong relationships across departments to streamline processes and ensure alignment on customer success goals. Show less

Bella Baby Photography
Jan 2016 - Jan 2023Photographer- Spearheaded account management for over 500 clients, maintaining a 93% satisfaction rate and generating a 15% annual revenue increase. - Orchestrated promotional campaigns, resulting in a 25% surge in premium service adoption. - Enhanced client loyalty by tailoring services to individual needs and ensuring consistent follow-ups. - Standardized team training protocols, accelerating onboarding time for new hires by 20% and improving team cohesion. - Leveraged feedback tools to identify customer pain points and implement solutions, increasing satisfaction scores by 10% Show less

Bousquet photography
Mar 2016 - nowFreelance Photographer• Built and maintained a loyal client base, achieving a 50% repeat customer rate through personalized service.• Improved client satisfaction scores by 20% by implementing post-shoot follow-up strategies.• Leveraged Adobe Creative Suite and user-centered design principles to deliver high-quality visual content tailored to client needs.

Freelance
Jan 2022 - nowFreelance Junior UX/UI designer• Collaborated with clients to design user-friendly interfaces, enhancing usability and overall user experience.• Conducted user research and usability testing to gather feedback and refine designs based on insights.• Created wireframes, prototypes, and mockups using tools like Figma and Adobe XD to communicate design concepts effectively.• Utilized a user-centered design approach to solve problems and meet client-specific goals, improving product engagement. • Adapted design strategies based on feedback to optimize user journeys and support client business objectives. Show less

Cantina Frida
Aug 2023 - nowLead Server / Assistant Team Manager-Cultivated repeat business by implementing customer engagement strategies, achieving a 30% increase in loyal clientele.-Designed targeted upselling techniques that resulted in a 20% boost in average ticket sizes. -Facilitated the resolution of 90% of customer complaints within 24 hours, elevating satisfaction scores by 25%. -Empowered a team of 15 staff through hands-on leadership and mentorship, reducing turnover by 10% and enhancing productivity by 20%.-Innovated operational workflows to decrease peak-time service delays by 15%, improving overall efficiency. Show less
Licenses & Certifications

Photoshop
- View certificate

Sales and CRM Overview
PathstreamJan 2025 - View certificate

Reports, Dashboards, and Customer Success in Salesforce
PathstreamDec 2024 - View certificate

Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERNov 2024 - View certificate

Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERDec 2024 - View certificate

Google UX Design Certificate
CourseraMar 2023
Languages
- spSpanish
- enEnglish
Recommendations

Yoga pratama budiatsa
Industrial Relations Analyst at PT Astra Otoparts TbkJakarta, Jakarta, Indonesia
Karan parmar
Senior Construction InspectorEtobicoke, Ontario, Canada
Soumya dutta
IT Service Delivery II ITSM II Customer Assurance II Hybrid CloudBengaluru, Karnataka, India
Vinay atri
Underwriting Operations Manager | Risk Mitigation | Driving Results & Team SuccessGurugram, Haryana, India
Maya bryce
Manager of Recreation at Chicopee Ski & Summer ResortGuelph, Ontario, Canada
András király
Chief Information Officer (CIO) ✔ Head of IT ✔ IT Manager✔Utrecht, Utrecht, Netherlands
Samantha fitlin
Product Development and Procurement Fellow at McKinsey & Co.Berkeley, California, United States
Akshay doshi
FP&A Reporting at PineBridge Investments || Ex Morningstar || PGDM in Business management || BFM (Ba...Mumbai, Maharashtra, India
Brent godaert
Automotive Customer Support Manager bij BMW MeerschmanBertem, Flemish Region, Belgium
Caroline antocevicz
Estudante de Análise e Desenvolvimento de SistemasCuritiba, Paraná, Brasil
Vasavi chouta
|Passionate about Consulting|MBA Analytics Candidate|ACS-ICSI|MCSI-CISI| Ex Chief Compliance Officer...United Kingdom
Luis felipe cavalari lima
JR Developer | Ummense | Node.js | LaravelPinhais, Paraná, Brazil
Herbert kieltsch
Senior Key Account Management bei NokiaGreater Munich Metropolitan Area
Barbara e. cini jd, cfre
Chief Development Officer at The International Game Fish AssociationGreensboro--Winston-Salem--High Point Area
Martina gabriela blesa
UX/UI Designer | Historiadora del ArteBarcelona, Catalonia, Spain
Durgesh singh
Sr. SW Project Engineer at Whirlpool Corporation | Ex-Samsung | Ex-InfosysPune, Maharashtra, India
Rachael nduhukire
International Relations and Diplomatic Studies Graduate || Actress || Alumna of the Foreign Policy E...Kampala, Central Region, Uganda
Viktoriia ivanochko
Manager, administrative assistantBrecht, Flemish Region, Belgium
Daniel smith
Technical Operator at NAVIGATOR TERMINALS SEAL SANDS LIMITEDSpennymoor, England, United Kingdom
Mateo matzkin
Estudiante de Licenciatura en AdministraciónBuenos Aires, Buenos Aires Province, Argentina
...