Joann Bussen

Experience

• 

  Houghton Mifflin Harcourt

  Aug 1997 - Oct 2023

  • Managed cross-functional team coordination and project milestones, ensuring project success by managing timelines and deliverables, maintaining efficiencies and quality control, providing regular progress updates to leadership, and coordinating with internal and external resources.• Performed data analysis and produced comprehensive reports and dashboards using Microsoft Excel and Power BI to support business intelligence and strategic decision-making.• Developed and executed reports and queries to fulfill stakeholder data requests, designing and updating data visualizations in Microsoft Power BI and Excel to enhance business intelligence. Partnered with process owners to deliver actionable insights.• Enhanced decision-making and boosted customer satisfaction by 30% through meticulous analysis of Salesforce reports and dashboards, identifying and implementing key service improvements. Show less • Launched quality assurance initiatives, enhancing service levels and efficiency by reducing rework and optimizing processes, resulting in significant cost savings and quality improvements.• Managed and mentored team members, fostering a collaborative, productive, and innovative work environment. Conducted training sessions on auditing data and the best practices.• Prioritized all quality audits and workflows. Partnered with the Software Development team to manage, monitor, and maintain all development systems. Collaborated with Development to define the internal data privacy standards for scored student data. • Developed and implemented policies and procedures for data standards. • Created comprehensive process documentation for end-to-end operation, ensuring regular updates and maintenance throughout the year and maintaining version control. • Designed and implemented a customized project lifecycle for the PMO, achieving a notable increase in the success rate of delivering high-quality products and services on schedule. Managed diverse projects, ensuring adherence to SLAs, and led system and process implementations, contributing to the successful rollout of key projects. Show less • Enhanced software reliability and performance by initiating the development of comprehensive regression test cases for system testing, significantly reducing system errors, through close collaboration with development and product teams to prioritize issues.• Significantly improved product quality and process efficiency by innovating automated and manual end-to-end testing procedures, evidenced by a 33% increase in release sign-off speed, through designing effective quality control policies.• Established guidelines and protocols for the data change request process, including handling customer requests for data appends, deletions, and changes and executing quality control queries.• Maintained data accuracy, consistency, and integrity for scanning and scoring systems by enforcing established data quality standards and guidelines.• Partnered with the Software Development team to test enhancement requests and database updates before production release. Conducted regression testing post-implementation to ensure stability. Show less • Developed and maintained SQL queries to retrieve and analyze data and ensure data integrity.• Uncovered and leveraged key data trends and patterns using Excel, crafting dynamic visual displays (graphs, charts, tables, reports) that propelled data-driven decisions, enhancing project success rates.• Delivered comprehensive insights through clear written, verbal, and visual communication, enhancing stakeholder understanding and engagement.• Collaborated with sales, marketing, and other departments to support their data needs and projects. Provided technical support and training on database-related issues. Stayed updated on emerging database technologies and trends, recommending, and implementing new tools and techniques to enhance database management. Show less • Streamlined sales operations by promptly addressing requests and maintaining critical databases, directly contributing to a significant increase in operational efficiency.• Boosted customer satisfaction ratings through the implementation of feedback mechanisms and ensuring positive sales process experiences.•Orchestrated the organization of major sales-sponsored events, such as annual conferences and regional meetings, leveraging exceptional organizational skills to achieve successful outcomes. Show less

  • Project Manager

    Jan 2018 - Oct 2023

  • Manager, Process/Quality/Project Planning

    Jan 2004 - Jan 2018

  • Quality Assurance Specialist

    Jan 2003 - Jan 2004

  • Data Analyst

    Jan 1999 - Jan 2003

  • Sales Support Coordinator

    Aug 1997 - Jan 1999
• 

  Project Manager

  Oct 2023 - now

  Project Manager