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Carmel O'Connor

Carmel O'Connor

Public Relations Executive

Followers of Carmel O'Connor282 followers
location of Carmel O'ConnorBelfast, Northern Ireland, United Kingdom

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  • Timeline

  • About me

    Client Services Manager at BT

  • Education

    • Queens University Belfast

      2002 - 2003
      Marketing, Advertising and Public Relations High Commendation

    • Sheffield Hallam University

      1989 - 1993
      BSc

  • Experience

    • Diageo

      Nov 1993 - Jul 1998
      Public Relations Executive

    • BT

      Aug 1998 - Oct 2012

      • Corporate Responsibility

        Jan 2002 - Oct 2012

      • Media Relations Manager

        Aug 1998 - Dec 2001

    • BT

      Nov 2013 - now

      Based in the service management centre in Belfast, I'm responsible for all service related issues for a small number of major customers across UK and Europe. Internal Communications and Engagement Manager with BT Group Customer Billing (GCB). A large international business unit in BT, with billing teams based in the UK, Budapest, Germany, Spain India and Brazil. Deliver effective comms for projects, organisation change programmes, employee engagement, learning and development and events.

      • Client Services Manager

        Aug 2021 - now

      • Service Manager

        May 2018 - Jul 2021

      • Internal Communications and Engagement Manager

        Jan 2015 - May 2018

      • Business Improvement Manager

        Nov 2013 - Jan 2015

  • Licenses & Certifications

    • PRINCE 2 Certification in project management