Mikhail Itenberg

Experience

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  Crédit Agricole CIB

  Aug 2008 - Jan 2009

  IT Help Desk

  Diagnosed and resolved technical problems for end-users Set up and configured PCs, hardware and software Logged inventory of new and departed user's equipment

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  Crédit Agricole CIB

  May 2009 - Dec 2010

  IT Security Engineer/Administrator

  Installed and configured biometric devices for PCs Wrote VBScripts for various manual administrative tasks Processed end user requests regarding application/system access and passwords Compiled and reconciled annual Entitlements reports for 100 applications Organized excel spreadsheets to track and manage various projects Reviewed and updated procedures for IT Security periodic tasks Completed User Acceptance Testing for internal applications Show less

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  InflexionPoint

  May 2011 - Sept 2011

  Engineering Co-op

  Performed configuration management for new projects Prepared staging areas for all new projects Compiled test files and completed tests for multiple projects Solved end-user IT problems for all employees Standardized PC set-up process

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  JPMorganChase

  Jul 2012 - Apr 2015

  Technology Analyst - Infrastructure Engineer

  • Managed and provided IT administration for IBM's Communications Server, including TCP/IP and VTAM protocols, on 100+ systems globally.• Served as New York office Site Lead to provide timely end-user tech support to 80+ employees to ensure no interruption of service occurred for users.• Wrote Python and VB scripts to automate DNS standardization, role-based access, functional ID cleanup, and to gather vital scorecards and data, including efficiency metrics following account production volume and engineering effort, utilized by management for business development strategies.• Acted as security liaison and first-line of communication between Enterprise Group and Security Group, creating Person and Functional IDs and entrusted to grant correct access to proper users in accordance with best security practices; led cleanup efforts for 7,000+ functional IDs. Show less

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  Venmo

  Apr 2015 - Nov 2017

  IT Support Specialist

  • Provided companywide IT support across all tiers, giving prompt and jargon-free solutions in response to employee inquiries.• Served as New York office Site Lead to provide timely end-user tech support to 80+ employees to ensure no interruption of service occurred for users.• Integrated cloud applications including Google Apps, Github, and Confluence into office IT infrastructure and maintained support.• Utilized Python and Google Apps Manager to automate and document onboarding and offboarding of users to reduce process time and simplify use for new hires to operate. Show less

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  Downtown Music

  Nov 2017 - Nov 2021

  IT Manager

  • Implemented various SaaS software to optimize company communication to reduce administrative burden, streamline performance, and increasing security on Slack Enterprise Grid, OneLogin, Sophos, and MDM.• Designed and implemented automation and documentation measures for numerous processes and policies including onboarding, offboarding, and access management to optimize user experience increase workflow.• Oversaw equipment and data migration during office move for NYC and LA offices, including establishing a new communication network and installing A/V equipment, with minimal work disruptions for users and a corporate team of 145+ people.• Developed a comprehensive cybersecurity plan using the NIST Cybersecurity framework and ensured 100% compliance with established corporate guidelines by training staff on best practices to protect sensitive data. Show less

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  New Street Research

  Dec 2021 - Sept 2023

  Head of IT and Operations

  • Appointed Head of IT and Operations, responsible for directing and managing all IT and operational functions across a global firm's offices in New York, London, and Singapore, demonstrating expertise in cross-border leadership and strategic oversight • Managed all vendor relationships and systems, ensuring seamless coordination, timely deliveries, and cost-effective solutions while maintaining the integrity and efficiency of essential business processes.• Collaborated closely with the CFO to effectively manage the budget, driving a noteworthy reduction of third-party expenses by 20%.• Enhanced reporting efficiency by automating data extraction and analysis using Python and implemented advanced visualization tools to generate more timely and insightful reports.• Led the migration of the firm's IT infrastructure to the cloud, utilizing Azure AD and Egnyte, and spearheaded a comprehensive website overhaul, including the rewriting of APIs crucial for reporting to modernize the digital presence and data accessibility.• Pioneered the development of a streamlined conference management process, optimizing event planning and coordination, improving efficiency and client satisfaction.• Spearheaded operational process improvements through the strategic implementation of automation, driving a significant reduction of man-hours required for monthly tasks from 40 to less than 10, enhancing overall productivity and resource allocation. Show less