Nathan Wirt

Experience

• 

  Centra Health

  Jul 2019 - Dec 2020

  Nutrition Assistant

  • Assisted in food preparation and delivery to patients and staff at Centra Health during the pandemic.• Maintained and cleaned machines essential for food preparation and delivery.• Collaborated with team members to ensure efficient operations in a healthcare setting.

• 

  Concentrix

  Mar 2021 - Feb 2022

  • Assisted agents with consultations and handled escalated calls to ensure client satisfaction.• Trained new agents to meet client standards, both on-site and remotely. • Assisted over 1,000 individuals with financial needs, including loading funds, ordering new cards, and adjusting account limits.• Achieved top agent status on the floor for 4 consecutive months at Concentrix.• Developed strong communication and problem-solving skills while providing exceptional customer service.

  • Senior Advisor I

    Oct 2021 - Feb 2022

  • Financial Services Advisor II

    Mar 2021 - Oct 2021
• 

  DigitalOneTechnology

  Feb 2022 - Apr 2022

  • Managed inventory and maintenance for fleet vehicles at DigitalOneTechnology in Virginia.• Organized supplies for technicians and assembled tools and tech bags to streamline operations. • Provided on-site technical support for businesses, specializing in repairing and replacing POS systems, networking hardware, servers, and more.• Conducted AP installs and configured switches to ensure seamless technology operations for clients.• Troubleshot and resolved technology issues promptly to minimize downtime and optimize business operations.

  • Fleet/Inventory Specialist

    Mar 2022 - Apr 2022

  • IT Field Technician

    Feb 2022 - Apr 2022
• 

  Framatome

  Jun 2022 - now

  • Provided exceptional technical support to end-users in-person and remotely.• Installed, configured, and maintained operating systems and software to optimize user experiences.• Collaborated with cross-functional IT teams to deploy updates and secure a safe computing environment. • Troubleshot PC hardware and software, imaged PCs for new-hires, and managed inventory for Framatome in Virginia.• Assisted in network connections, remote troubleshooting, printer setups, data transfers, and Microsoft Office applications.• Fulfilled customer orders on-site and provided exceptional support for all workstation needs.

  • Network Engineer I

    Oct 2024 - now

  • Workstation Support Specialist I

    Jul 2023 - Oct 2024

  • Workstation Support Specialist (Subcontractor)

    Jun 2022 - Jul 2023