Experience

• 

  Tech mahindra

  Jun 2007 - Feb 2014

  • Involves management of multi vendor teams located at multiple locations in India and UK.• Working as E2E Delivery Manager for BT Retail. Responsible for Requirement capturing, Technical assessment of the requirements, estimating the cost and size with various stakeholders, E2E Design, Development, Delivery, Testing support pre deployment phase and support post deployment on operational issues.• Fiber Broadband is a complex new product and required managing/tracking of activities across various levels (Network, Process and OSS).• Primary responsibility is towards E2E delivery of user stories (Agile) for a given release. This requires formulation of delivery plan in line with the release plan, managing scope for the release with the stake holders, managing/tracking deliveries from Design teams, Components, Network teams, Network vendors and testing teams. • Responsible for Release Planning, Requirement Management, Design Readiness Check, cost collection and approvals, Budget utilization Monitoring, Planning & Checking Test Environment Readiness , Sprint planning & monitoring, Progress Reporting, Test Progress Monitoring, • Involves leading the Design, Component Delivery and Testing teams for successful delivery of scope. • Component and Design team capacities need to be considered to arrive at an optimized scope. Release and Sprint planning is required to spread to scope across multiple sprints while effectively managing dependencies at various levels (Design, component deliveries, Network deliveries)• Risk Management is a continuous activity on the program. I have to identify risks and drive various teams for mitigation of the same. This is a high impact area due to complexity of NGA program. • Produced weekly dashboards and status reports at each phase of the cycle to the stakeholders to make them aware of the status and maintain the issues within tolerances.• Maintain various Quality gates for each phase and reviewed the exit Quality gates Show less As WIP (Work In Progress Initiative) owner,• Establish an overall process around WIP initiative• Understand the possible linkage with other processes - SDK, setup a process around same• Decide and coordinate the actions among components• Identify and seek resolution for the discrepancies identified in the artefacts like E2E Design Doc, WSDL/XSD, XMLs • Ensure that all the integration artifacts are in-line with the expectations• All the integration artefacts are tightly controlled in terms of their versions• Publish the reports around the upload status and the test results• Prepare retrospective doc to address scope of improvements Show less As Team Member for System testing and Automation,• Project Requirement Study & Impact analysis. • Preparation of Project Documents. • Conduct team meetings and participation in Focal Point call.• Work allocation and co-ordination between offshore & Onsite • Reporting project status to offshore & onsite. • Collection of metrics data and status reporting.• Delivery of final developed components.• As a VVT Tester I was involved in understanding the requirements, understanding the test scope, test preparation, test execution and defect management. • Was one of the two resources to fully automate the system testing through VB scripting through QTP automation tool and was responsible to develop, execute and maintain the automation scripts.• Requirement analysis for the Description of the work (DOW) for the modules.• As a Team Member I was involved in Interaction with the Off Shore/On Shore for clarification of requirements, issues and escalations from delivery perspective. • On site co-ordination for Requirement Managers and support in framing a new Description of Work [DOW- a Change request for the SMART Application]. Support to Application Support Group to escalate the LIVE Bridge Cases to respective Business Modules and get them resolved within given time frames.• Have worked on the following function modules: Direct Debit, Payment Wizard, Phone BookTechnology: Oracle 10g, XML, VSS, CSS (Interface to the Mainframe Database), QTP 9.2 Show less

  • Customer Experience Delivery Manager

    Jun 2008 - Feb 2014

  • Interface Testing Manager

    Dec 2008 - Feb 2009

  • System Automation Tester

    Jun 2007 - Nov 2008
• 

  Amdocs

  Feb 2014 - now

  • Service Delivery Manager

    Jan 2018 - now

  • Program Manager

    Feb 2014 - Jan 2018