Experience

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  Steiner leisure limited

  Jan 2009 - Jan 2013

  Spa therapist and assistant manager

  • Assisting manager with daily spa operations including opening and closing procedures, product inventory and creating marketing collateral• Providing safe, effective and appropriate facial and massage therapy techniques with professionalism and enthusiasm• Maintaining a solid knowledge base of all spa products and services• Training and mentoring personnel• Reception duties, greeting all guests in a warm and friendly manner to create a positive first impression of the spa• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Performing fifty hours of massage each week with a range of therapeutic methods including hot stone, Swedish, deep tissue, sports, pregnancy, lymphatic drainage, reflexology, body treatments, body wraps, waxing and facials• Analysing skin condition and body concern to made appropriate product recommendations for at- home use• Promptly attending to guest needs concerning the fitness room, locker room and relaxation area• Working as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements Show less

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  Canyon ranch spa at sea onboard celebrity cruises

  Mar 2014 - Jun 2021

  Spa director / trainer / massage trainer & therapist

  • Overseeing daily operations with meticulous attention to detail including performing various spa treatments• Establishing, implementing and overseeing effective systems, processes and controls• Supervising, coaching, training, motivating and mentoring 35 multi-cultural personnel including fitness directors, acupuncturist and medi spa doctor• Developing and presenting effective training programmes and workshops• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Encouraging a productive, happy environment while consistently exceeding customer service ratings and revenue targets• Managing staff effectively to ensure customer growth, brand awareness and operational excellence• Maintaining spa facility and guest area to promote a relaxing and beautiful environment• Performing various spa and massage treatments• Data entry and database management, maintaining meticulous records• Administrating all financial areas including payroll, accounting, inventory, purchasing and marketing• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements Show less

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  One spa world onboard celebrity cruises

  Jun 2021 - May 2023

  Spa manager / assistant manager

  • Overseeing daily operations with meticulous attention to detail including performing various spa treatments• Establishing, implementing and overseeing effective systems, processes and controls• Supervising, coaching, training, motivating and mentoring 35 multi-cultural personnel including fitness directors, acupuncturist and medi spa doctor• Developing and presenting effective training programmes and workshops• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Encouraging a productive, happy environment while consistently exceeding customer service ratings and revenue targets• Managing staff effectively to ensure customer growth, brand awareness and operational excellence• Maintaining spa facility and guest area to promote a relaxing and beautiful environment• Performing various spa and massage treatments• Data entry and database management, maintaining meticulous records• Administrating all financial areas including payroll, accounting, inventory, purchasing and marketing• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements Show less