Experience

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  Tech mahindra

  Mar 2021 - Apr 2022

  Customer service executive

  • Involved in handling calls and interacting with customers support with more than 60 calls per day.• Enthusiastically worked for customer satisfaction.• Understanding the query of the customer on real time basis and solving the problems.• Handling both Prepaid and postpaid customers.• Successful at customer satisfaction rate overall with interaction and problem solving.• Achieved the targets for average handling time (AHT) per call for every month.• Maintained the First call resolution (FCR) with immense effort and multiple follow backs with customer until the issue is resolved.• Productivity Graced around 90 to 95% effectively in every month to support the business.• Having a 100% track record for tagging parameter.• Worked on multiple tools to solve the customer queries likes Seibel, Hakim, Knowmax.• Understanding the query quickly and raising the concern tickets and follow back with concern department until the issue is resolved. Show less

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  Criticalriver inc.

  May 2022 - Feb 2023

  Us it recruiter

  • Sourcing candidates through job boards like Dice, Monster, Linkedin etc• Searching suitable profiles on technologies through Database, referrals and job boards. • Recruiting with relevant visa status like H1b, GC, GC EAD, US citizen.• Maintaining relationship with consultants • Assuring satisfaction of consultants with assigned roles.• Screening resumes, placing interviews.• High negotiating skills to close the candidates on hourly rates based on W2 or Crop to Crop. • Maintaining the database of the every reached candidate. Show less

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  Orizen info technologies pvt ltd

  Nov 2023 - Mar 2024

  Software engineer
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  Sri comforts

  Sept 2024 - now

  Project engineer