Experience

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  Fairmont heliopolis & towers, cairo

  Nov 2009 - Jun 2016

  - To assign the daily production plan, finishing the pending cases &/or tasks. - Books reservation/ rooming list with most accurate information to ensure exceeding guests expectations. - Handling and following up on reservation inquiries received either by phone, facsimile, e-mails and mail. Dealing directly with the guests, travel agents, tour operators, center reservation system (+) sales office and internet companies to accommodate each reservation request, confirming and reconfirming bookings. - Preparing reservation correspondence file for the following day, cross checks correspondence with rack and preparing the arrival list for the following day making daily listing for number of guests arriving each on his time and flight number for the information of the front desk and the airport representative. - Arranges accommodation, room requirements, billing instructions for group guest.- Familiar with all room rates and types, availability, daily events, promotions and outlets opening hours. Show less - Provides warm service and assist guest according to FHR Brand Standards. - Responds to inquiries about hotel products and services over the telephone, fax, email, etc. - Determines guest’s needs and quotes the appropriate room and rate as per requirements. - Books reservation with most accurate information to ensure exceeding guest’s expectations. - Arranges accommodation and activity requirements for leisure, corporate and wholesaler’s guests. - Has a general understanding of Groups – including cut off dates, blocking and booking policies and procedures. - Acts with accordance with the standards conforms to the policies and procedures of FHR. - Understands Revenue Management strategies, sell levels and sell directed rates and are able to apply these methods to offer as per available Hotel inventory. - Cooperates, coordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated. -Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries. Show less

  • Group & Crew Coordinator

    Apr 2013 - Jun 2016

  • Reservations Agnet

    Nov 2009 - Mar 2013
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  Fairmont dubai

  Feb 2013 - Mar 2013

  Task force - cluster reservations sales agent

  - Greets the Guest over the phone in a friendly, courteous manner. - Uses up selling techniques. - Informs other departments of VIP arrivals. - Files all reservations is a systematic order for easy referral. - Deals with assigned incoming correspondence, faxes reservation messages in a timely and accurate manner.

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  Kempinski hotels

  Jun 2016 - Aug 2016

  Corporate events sales executive

  - Responsible for selling Conference and banqueting events. - Supporting the Sales team with all sales campaigns for the hotel. - Assisting in the sales and administration of the Sales department. - Create sales leads for the Conference and Banqueting department through effective research, telesales and client interaction. - Target telesales to drive new leads and generate inquiries. - Quoting, negotiating, carrying out show rounds and contracting for Conference and Banqueting inquiries. - To effectively deal with incoming Conference and Banqueting inquiries taking down the relevant information and questioning the client. Show less

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  Costco wholesale

  Nov 2016 - Dec 2016

  Sales representative

  Seasonal Position as Sales Representative, Cashier and Customer Care.

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  Fairmont heliopolis & towers, cairo

  Jan 2017 - Dec 2017

  Catering and conference sales coordinator

  - Positively representing the services offered by our conference and banquet center. - Interacting with all clients and potential clients in a positive manner and helpful manner. - Thinking outside the box to provide the best options for clients.- Positive communication of verbal and written correspondence.

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  Hilton heliopolis & towers, cairo

  Jan 2018 - Nov 2018

  Groups, conferences & events sales coordinator

  - Responsible for selling conference and banqueting events.- Client relations and providing superior customer service to prospective customers. - Quoting, negotiating, carrying out show rounds and contracting for Conference and Banqueting inquiries. - To effectively deal with incoming Conference and Banqueting inquiries taking down the relevant information and questioning the client. - Positive communication of verbal and written correspondence.- Target telesales to drive new leads and generate inquiries.- Positively representing the services offered by our conference and banquet center. - Interacting with all clients and potential clients in a positive manner and helpful manner. - Thinking outside the box to provide the best options for clients.- Positive communication of verbal and written correspondence. Show less

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  Mr hero

  Dec 2018 - Jun 2019

  Sales cashier

  - Welcoming all customers.- Assisting customers with questions, helping them locate items and providing advice or recommendations. - Operating scanners, scales, cash registers, and other electronics.- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

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  Georgios oven fresh pizza

  Feb 2019 - Jul 2019

  Assistant store manager

  - Support the manager in the daily operations of the store.- Supervise employees, work with customers and help carry out the directives of the manager and owner.- Responsible for the development and performance management of employees.- Oversee the inventory and ordering of food and supplies.- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen.- Responsible for ensuring consistent high quality of food preparation and service.

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  T-mobile

  Jun 2019 - Oct 2019

  Mobile expert
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  Cuyahoga county

  Oct 2019 - now

  Child support officer