Experience

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  Little caesars pizza

  Jan 1995 - Jan 1996

  Cashier
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  Garden fresh restaurant corp. (dba souplantation & sweet tomatoes restaurants)

  Jan 1996 - Feb 2018

  I'm proud to be part of the Garden Fresh team for so long- I'm currently serving as a Director of Operations for a Southern California Souplantation Division where I provide strategic direction and oversight for 7 facilities in 3 Southern California counties. I am responsible for consistently driving all key metrics for Sales, P&L, Food Cost, Labor, and Guest Count within the Palmdale, Valencia, Camarillo, Northridge, La Quinta, San Bernardino, and Chino Hills locations. Some of my key achievements within this role to date include:☑ Noted for effectively driving growth through positive team mentorship; achieved an 8% increase in District Sales and a 10% increase in Profit from 2016 to 2017.☑ I was promoted to Director of Operations role in 2015 due to exceptional performance and a track record of serving as an effective Change Agent within multiple Souplantations across the country. Show less As an active GM, I oversaw and managed daily operations for high-volume Souplantation restaurants in 4 separate locations. I was accountable for staffing, purchasing, cost control, shift scheduling, process improvements, and regulatory compliance while mentoring a team of ~45 staff at each location. » I worked as a core member of the President’s Council for Garden Fresh to conceive innovative menu options and help the Marketing Division implement changes.» I served in a highly collaborative role with the Director of Operations and upper management team; I submitted weekly spreadsheets for analysis and helped lead quarterly District meetings.» I promoted a "hiring from within" concept by utilizing key staffing and training performance metrics and continually encouraging employees to strive for the next highest position. I ensured team members had overall vision and tools necessary for success, and trained and certified 30 total Managers from 2008 to 2015.» I lowered staff turn-over by improving team morale through better shift scheduling and holding employees accountable. » I implemented a successful Safety Awareness Program within facilities, resulting in a drop to zero recordable incidents.Notable achievements include:☑ I served within progressively responsible roles in 3 Southern California facilities:☛ I was promoted to GM in Brentwood in 2004☛ I opened the Palmdale location and was promoted to Leadership & Training GM in 2008☛ And I revitalized struggling Camarillo and Rancho Cucamonga locations in 2012 and 2014☑ I served as a key team player in the attainment of the company’s 75%+ GSS/Guest Satisfaction Score for 7 consecutive years. ☑ I achieved a 5% YOY sales growth from 2008 to 2015 by initiating specific department financial goals to drive new initiatives.🏆 I was awarded “GM of the Year” for Sales & Profit in 2013. Show less

  • Director Of Operations

    Jan 2015 - Feb 2018

  • General Manager

    Jan 2004 - Jan 2015

  • Production Manager

    Jan 2000 - Jan 2004

  • Service Manager

    Jan 1999 - Jan 2000

  • Department Trainer – Baker/Prep/Server/Soup Attendant/Salad Bar/Cashier/Assistant Manager

    Jan 1998 - Jan 1999

  • Baker

    Jan 1996 - Jan 1998
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  Urbane cafe

  Mar 2018 - Oct 2019

  District manager

  General Manager/District Manager 2018 - May 2019 • 1yr 3months - Oversaw and managed daily operations for high-volume Urbane Cafe restaurants in 4 separate locations (Agoura Hills, Thousand Oaks, Valencia & Bakersfield , CA). Accountable for staffing, purchasing, cost control, shift scheduling, process improvements, and regulatory compliance while mentoring a team of ~25 staff at each location. Assisted Director of Operations to conceive innovative menu options and help the Training Division implement changes.Served in a highly collaborative role with Director of Operations and upper management team; submitted weekly spreadsheets for analysis and helped lead quarterly District meetings.Implemented Performance Evaluation program to create a streamlined system of providing feedback and development to all team members. Lowered staff turn-over by improving team morale through better shift scheduling and holding employees accountable. Implemented a successful Safety Awareness Program within facilities, resulting in a drop to zero recordable incidents. Show less

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  Wingstop restaurants inc.

  Jan 2020 - Aug 2021

  District manager

  I'm proud to be part of the WingStop team - I'm currently serving as a District Manager of the Southern California WingStop Division where I provide strategic direction and oversight for 9 facilities in 2 Southern California counties. I am responsible for consistently driving all key metrics for Sales, P&L, Food Cost, Labor, and Guest Count within the Palmdale, Lancaster, Ridgecrest, Bakersfield, and Edwards Air Force Base locations.

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  Ecolab

  Dec 2021 - now

  Field operations manager