Experience

• 

  Holiday inn express

  Jan 2014 - Sept 2014

  Trainee

  I worked in all the departments, front desk ,reservations, housekeeping & the kitchen.

• 

  Holiday inn

  Oct 2014 - Dec 2015

  Food and beverage manager trainee

  Food and Beverage Management -Restaurant -Conferencing -Conferencing Co-coordinator -Kitchen -Bar

• 

  Tsogo sun

  Dec 2015 - Aug 2016

  Reservations agent

  Making individual bookings.-Group bookings-Meeting room bookings.-Doing Revenue forecasts.-Problem solving.-Checking arrivals daily-Check booking sites-Site inspections

• 

  Luxury lifestyle group

  Sept 2016 - Jan 2019

  Manager (pre-opening and opening)

  -Implementing new processes for all departments (Front desk, housekeeping and Maintenance)-Training staff-Implemented a traineeship program between our hotel and hotel schools-Deal with customer complaints-New ideas on how to grow the business-Ordering equipment,furnisher,linen etc.-Checking accounting books (outstanding amounts)-Site inspection

• 

  Minor hotels

  Feb 2019 - Jul 2020

  Central reservations agent

  I was based at head office,providing support for 8 different properties,located in Zambia, Mozambique,Namibia, Botswana and Gaborone.I was in charge of their reservations,answering calls and live chats, including dealing with mystery shoppers to get the best possible score

• 

  North-west university / noordwes-universiteit

  Feb 2023 - Jul 2024

  Academic peer mentor

  Duties Performed:• Mentoring First year students in the Humanities Faculty, particularly in the School of Communication• Mentoring first year students in time management and study methods •Tutoring all modules for first years under BA Communication • Availing information to first year students in order to help them adjust to UniversitySkills: •Mentoring • Time Management • Organisation skills • Data analysis • Analytical Skills