Experience

• 

  Turkcell

  Sept 2005 - now

  • Managing programs and projects about business & software transformation, new business development, product management, process management, regulatory and infrastructure according to PMI methodologies • Program manager of programs involving up to 500 stakeholders from IT, Network, Sales, Finance, Business Development, Marketing, Customer Experience and Regulation departments • Project manager of IOT / M2M / eSim Projects including Cellular Apple Watch, Connected Cars, etc.• Applying agile project management methodologies working with agile teams • Experience working closely with vendors • Compliance to the requirements and strict timeline of regulatory projects Show less • Project manager and lead analyst of the MVNO Reseller Project, leading and coordinating 100+ resources in both internal and external teams, managing the execution and completion of the project according to PMI methodologies, designing and implementing end-to-end processes and IT infrastructures• Project manager and lead analyst of the Postpaid Project of Turkcell Europe, MVNO of Turkcell in Cologne, Germany, working with both Turkish and German parties and vendors, designing and implementing below processes necessary to realize the Postpaid Customers:  Subscription and order management Self-service application Document management Billing and invoicing Collection and dunning Fraud management• Lead analyst of the MVNO Type 1 Project, leading & coordinating resources, designing end-to-end MVNO processes and IT infrastructures, preparing a detailed RFP documentation for product selection and evaluation, working with MVNE vendors in Europe• Managing an outsource team of 3 resources, leading, coordinating and making resource and task planning of this team • Analyzing the requirements of Marketing, Sales and Finance departments and designing both business and technical solutions regarding their expectations• Analysis leader, solution architect and project manager of numerous projects and coordinating other analysis, business, development, test and operation resources in the projects• High expertise and knowledge in designing and implementing CRM infrastructures and processes such as: Order management  Customer administration Face to face CRM channels for dealers and call center Online CRM channels Dealer and partner management CRM channels user interface design SMS and USSD channels• Designing billing portal for the dealers and call center• Domain architect of various systems • Demand and business relationship management experience• Vendor management experience• Making and coordinating BA and user acceptance tests Show less Responsible for the financial processes of interconnect including:• Preparing reports about interconnect airtime & revenue and other interconnect reports demanded by Information and Communication Technologies Authority• Examining contracts between Turkcell and other Operators• Calculating and updating unit interconnect prices• Calculating interconnect invoice amounts and making reconciliation with operators• Arranging interconnect invoices, making collection & payment regarding interconnect and transmission services Show less

  • Program Manager

    Jan 2018 - now

  • Senior Analyst & Project Manager

    Jun 2007 - Dec 2017

  • Finance Specialist

    Sept 2005 - May 2007