Experience

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  Absolute rentals

  May 2006 - Apr 2007

  Pro tools technician

  Configured and supported Mac-based Pro Tools audio editing systems using Pro Tools HD hardwareConfigured professional Sony/Panasonic/JVC HD and DigiBeta video decksCoordinated installation and implementation of T1 VoIP phone system and wired/wireless networkSet-up and configuration of database and file servers running Windows Server

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  Xperteks computer consultancy

  May 2007 - Jul 2008

  Macintosh systems engineer

  Supported Mac based businesses throughout New York CityHardware troubleshooting, data recovery, repairs and installation of components for the entire range of Apple computersManaged Mac OS X Server and desktop backup systemsInstalled and troubleshot graphic design and multimedia applications including Adobe Creative Suite, Quark XPress andFinal Cut StudioSupported iPhone, Windows Mobile and Blackberry devices

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  Pratt institute

  Jul 2008 - Jul 2011

  Mac technology specialist

  Imaged, deployed and supported over 200 Macintosh computersProvided end-user support for computer labs and Service DeskAssisted with managerial duties including: Student employment, facilities management and policy enforcement Installed, configured and maintained multiple Apple XServes running Mac OS X Server 10.6Managed and supported Final Cut Pro video editing labProvided recommendations for department Macintosh hardware and software purchasesCreated and maintained detailed technical documentation of technical methods and available lab servicesConfigured and deployed dual-boot systems using Mac OS X and Windows 7Deploy and integrate Active Directory and Open Directory services on OS X server and client machines Show less

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  Charlotte street computers

  Jul 2011 - Aug 2013

  Director of business solutions/inside sales/mac technician

  Led outside sales and design of enterprise-level IT solutions for business customers including hardware and/or software from Apple, Microsoft, Lenovo, Google, Meraki and SynologyExpanded offerings to include cloud services including MDM, backups, VoIP, networking hardware, security appliances and Google Apps for BusinessInstalled configured and maintained Mac OS X servers and network storage solutionsCreated detailed project proposals, quotes, presentations and documentation for business customers Managed projects and delegate tasks to Systems EngineerPerformed in and out of warranty repairs and installation of components for the entire range of Apple computers Show less

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  Dynology corporation

  Aug 2013 - Aug 2015

  Mac it network specialist

  Provide advanced Mac OS X desktop/server support and deploymentManage users, Open Directory services, file access and backups on servers running Mac OS X Maintain backups, XSAN data archives, data security and FileVault encryptionUphold network security standards on Mac OS X systems and CISCO network hardware Recommend, plan and implement hardware and software upgradesProvide end user support for Mac OS X systems and multimedia production software

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  Massachusetts institute of technology (mit)

  Aug 2015 - Nov 2016

  Systems administrator

  Systems Administrator for MIT's Global Studies and Languages section.Provide Tier I-III macOS/OS X support in-person, by phone and via remote access for MIT’s Global Studies and Languages sectionManage and deploy macOS/OS X systems using JAMF Software’s Casper Suite, including JAMF Software Server (JSS) administration, policy creation, scripting and package buildingBudget, recommend and purchase section IT and AV equipmentCreate and maintain documentation for technical operations and end user supportDesign and lead technical training workshops for faculty, lecturers and staffSupport and recommend upgrades for Audio Visual classrooms Show less

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  Putnam investments

  Nov 2016 - Dec 2019

  Technical expert, mac engineering

  Lead Engineer for Putnam's Mac Product Team, responsible for engineering the macOS experience for all Putnam macOS systems using Jamf Pro, NoMAD and scripting.

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  Liberty mutual insurance

  Dec 2019 - now

  • Principal End User Technology Engineer

    Jan 2022 - now

  • Sr. Systems Administrator

    Dec 2019 - Jan 2022