Experience

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  Regional one, inc.

  Jun 2019 - Oct 2019

  Help desk technician

  Provide technical support for incoming queries and issues related to computer systems, software, and hardware.

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  Intermex wire transfer, llc

  Apr 2020 - Jun 2022

  Technical support specialist ii

  Under little or no supervision, the Technical Support Representative is the first point of contact for the users who contact our IT Service Desk by telephone, email or other means. While providing the highest level of customer service, the Technical Support Representative responds to incoming calls, track all information in an incident management system and uses a knowledge base tool along with their expertise to resolve requests, complex inquiries and issues in a timely fashion.

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  Laparkan air & ocean shipping ,international division

  Aug 2022 - now

  It technician

  Provide direct, remote or telephone support to Laptop, Mobile phones, PC and other systems.Install, Troubleshoot LAN, VLAN, WiFi and WAN network connectivity issues and Firewall and Router devices.Install, configure and maintain Wireless network infrastructure and barcode scanners.Support software includes Windows OS, MS Office as well as any other applications the Organization uses or mayimplement in future.