Experience

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  Preferred marble and granite

  Aug 2010 - Aug 2012

  Secretary

  •Coordinated appointments for clients requesting initial measurement/quote and for installation. •Planned and managed the staff schedule based on client appointments.•Consulted with managers to provide clients with fair pricing.•Demonstrated excellent customer service to our clients.

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  University of detroit mercy

  May 2011 - Aug 2011

  Student volunteer/ office assistant (student clinic)

  •Delivered excellent patient care while performing patient intake, vital signs, administering vaccinations and obtaining lab specimens.•Analyzed student TB testing data to ensure all students remained compliant with the University’s testing requirements. •Corresponded with insurance companies regarding benefits and billing for patients.•Managed the patient schedule to ensure the clinic operated efficiently.

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  Henry ford hospital

  Jun 2013 - Sept 2013

  Internship

  •Designed spreadsheet templates for OR consultations and charges, bariatric surgery volume, and general surgery OR volume. •Documented policies and procedures regarding patient scheduling for the General Surgery department training manual. •Assisted in creating patient education materials for post-operative nutritional guidelines for bariatric surgery.•Completed work relative value unit (wRVU) reports for the thoracic, cardiac and plastic surgery departments.

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  Detroit medical center

  Feb 2015 - Mar 2016

  •Promoted better health outcomes for medically underserved populations by generating patient enrollment for a $10M pilot project to improve access to Patient Centered Medical Homes in Detroit (CMS Healthcare Innovation Grant). •Assisted with the development of policies and procedures for the Gateway to Health Clinics.•Trained, hired and motivated new staff in the navigator role and responsibilities. •Analyzed patient outcome data in order to implement effective strategies to increase patient enrollment. •Administered time studies in the clinics to facilitate with process improvement.•Coordinated care for patients with difficulty navigating the health care system•Managed and documented patient referral/care coordination data. Show less

  • Lead Navigator

    Jul 2015 - Mar 2016

  • Navigator

    Feb 2015 - Jul 2015
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  Patientping

  Mar 2016 - Mar 2020

  • Senior Market Operations Lead

    Feb 2018 - Mar 2020

  • Operations Associate

    Mar 2016 - Feb 2018
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  Patientping

  Mar 2021 - Jan 2022

  Project manager
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  Bamboo health

  Jan 2022 - now

  Sr project implementation lead