Experience

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  Zoppas industries heating element technologies

  Jan 2002 - Mar 2008

  Quality test engineer

  • Set-up test environments, perform tests and prepare reports according with the defined test process• Analyze quality issues on manufacturing area and segregate between material and process • Analyze failure, corrective and preventive action to respond to customer complaints.• Investigating problems, finding their root cause and providing solutions/workarounds• Root cause analysis and implementation of corrective action for process related concerns. • Participating to the non-conformity meeting, analysis of the scrapped parts, documenting the measures and supervising them.• Monitors and improves the efficiency of the processes;• Team coordinator for dealing with defects and implementing solutions/workarounds• Contributes to the continuous improvement plans. Show less

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  Alcatel-lucent enterprise

  Mar 2008 - Sept 2008

  Wimax integration and test engineer

  • Set-up test environments, perform tests and prepare reports according with the defined test process• Participate at Non Conformity Board meetings for Quanta, Gemtek and ZyXEL WiMAX products.• Running of tests in several areas such as functional, performance, robustness and non regression (from MAC to application layer), with end user approach.• Tracking and documenting of Software/Hardware defects, opening fault reports• Interfacing with supplier development teams for Fault reports analysis• Interfacing with Technical support for network problems Show less

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  Nokia

  Oct 2008 - now

  Ran lte level 3 technical support engineer

  • Providing product and system technical support to The Regional Technical Support Centers (Level 2 support) for issues related to LTE networks coming from the different customers. • Analyzing, reproducing in the lab, solving and finding the root cause for issues reported by field engineers from different teams. • Providing 24/7 support for Technical Support team for critical/outage issues • Track and update the investigation status until the ticket closure in the NOKIA/ ALU ticketing systems, • Acting as point-of-contact from my team for several projects: Collecting info/status from different teams/departments, hosting meetings on weekly basis or whenever needed, writing meeting minutes, creating and working with action points and deadlines. • Providing training on the job for new colleagues and for colleagues from other teams • Installing new equipment in the lab • Traveling on-site to offer support when required (in France, U.S.A., United Arab Emirates, Saudi Arabia, Bolivia) • Continuously improve technical skills by attending to professional trainings: on-line and in class with a trainer, theoretical and practical, locally and abroad (in France, Poland, Germany, China) Show less