Experience

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  Chicago tribune media group

  Jan 1999 - Jan 2002

  Graphics assistant, post-tribune

  · Managed classified layout, page output, and photo scanning and photo toning· Lead three employees on weekend shifts to complete daily production schedule· Ensured proper placement of advertisements and photo-reproduction quality

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  Gannett - the indianapolis star

  Oct 2002 - Aug 2007

  Imaging specialist

  · Monitored image reproduction and quality assurance processes for multiple Gannett publications· Managed plate output and page flow for multiple publications on multiple production lines· Trained new employees and Imaging Specialists at other Gannett newspapers· Developed toning SOPs and training manuals to improve operator efficiency

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  Gannett

  Aug 2007 - Jan 2009

  Manager - gannett regional toning center

  · Lead 45 employees including Supervisors, Team Leaders, and Imaging Specialists· Maintained effective communication with production directors at 35 production sites· Mentored management staff by encouraging open communication and weekly topical meetings· Interviewed, hired, terminated, and disciplined employees; Wrote employee evaluations· Created and implemented employee training programs to help increase job satisfaction and retention

• 

  Walgreens

  Apr 2009 - Apr 2013

  Assistant manager

  • Assist in planning and implementing sales, promotional, and advertising programs• Recommend, direct, and attain store and department gross profit and income budgets• Assist in implementing and attaining payroll expense objectives• Utilize marketing data to successfully control inventory levels• Develop store employees through orientation, training, and constructive criticism, while building employee moral, motivation, and loyalty

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  Genesys | interactive intelligence

  Apr 2013 - Jul 2019

  • Reviews all invoices and credits prepared by the Order Management team for accuracy and meets Revenue recognition and SOX requirements• Develops and manages KPI reporting• Manages monthly, quarterly, and year-end postings to meet deadlines• Manage performance reviews of direct reports• Works closely with Global Sales, Professional Services, Education, and Legal teams to ensure accurate billing• Trains direct reports on Order Management processes and systems, including Salesforce and Oracle NetSuite• Wrote and maintains departmental process documentation to ensure systems are utilized to their full potential• Maintains customer data using Salesforce• Uses ServiceNow as a tool to update processes and work with other internal teams to troubleshoot ongoing issues• Leads testing and development of Microsoft Dynamics AX system Show less • Proactively interacted with ININ resources in Finance, Legal, Sales, and Services to ensure accurate processing and invoicing of sales orders, annual maintenance renewal, professional services, education and other invoices type for assigned accounts. • Developed strong relationships with customers• Utilized SalesForce to set up and maintain comprehensive and accurate billing records, including current customer information. Ensured all are updated in appropriate internal systems.• Bill transactions on a timely basis and within month/quarter/year end deadlines• Researched and solved license management issues including software product upgrades and trial/evaluation licensing• Worked with Collections team to resolve any billing issues and generate credit memos or revised invoices• Generated third party licensing• Utilized ServiceNow ticketing system to track resolution of team issues Show less

  • Manager - North American Billing Operations

    Aug 2014 - Jul 2019

  • Order Processing and License Management Specialist

    Apr 2013 - Aug 2014
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  Par north america

  Jul 2019 - Oct 2022

  Accounting operations manager

  • Ensures all fees are reviewed timely and within SOX compliance, and invoices are distributed on-time and within each Client’s SLA• Guarantees Agent invoices are reviewed and paid within specified guidelines• Collaborates with other Finance teams to ensure adherence to policies and procedures• Conceptualized and implemented productivity statistics and generates ad-hoc reports for the VP of Finance• Practices continuous process improvement to guarantee procedures are efficient and effective, including developing SOP documentation• Cultivates relationships with Client Accounting management to help maintain accurate billing and resolve any issues• Maintains and promotes positive employee relations and morale by practicing sound leadership and human relations principles to promote teamwork Show less

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  National express llc

  Oct 2022 - now

  Billing operations manager